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Akeeba Ticket System

#17692 Failed opening required 'public_html/libraries/fof/include.php'

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Ticket System version
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Latest post by nicholas on Tuesday, 01 October 2013 03:03 CDT

Monday, 30 September 2013 09:52 CDT

wdele
 Failed opening required 'public_html/libraries/fof/include.php'

When I try to open the component in the backend.
There is no directory called 'fof'.

Monday, 30 September 2013 09:57 CDT

wdele
In the Akeeba Ticket System there was a folder named 'fof', I moved it to the libraries folder and I'm not getting an error anymore.

However, I do get another error:


Warning: include_once(public_html/media/akeeba_strapper/strapper.php) [function.include-once]: failed to open stream: No such file or directory in public_html/administrator/components/com_ats/dispatcher.php on line 58

Warning: include_once() [function.include]: Failed opening 'public_html/media/akeeba_strapper/strapper.php' for inclusion (include_path='.:/usr/local/lib/php') in public_html/administrator/components/com_ats/dispatcher.php on line 58

Fatal error: Class 'AkeebaStrapper' not found in public_html/administrator/components/com_ats/dispatcher.php on line 59

Monday, 30 September 2013 10:12 CDT

nicholas
Hello William,

You have a partial installation of Akeeba Ticket System on your site. Please try installing the component again, but without uninstalling it before. You should now see that FOF and Akeeba Strapper are installed.

If you do not see this happening, there is the manual method:
  1. Extract the ATS ZIP file on your computer
  2. Copy the fof folder into your site's libraries folder
  3. Copy the strapper site into your site's media folder and rename it to akeeba_strapper

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 30 September 2013 10:44 CDT

wdele
I'm about to pull my hair out.

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/media/com_ats

JInstaller: :Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/media/com_ats

Copy failed

JInstaller: :Install: Failed to copy file /home/wdele/domains/helpdesk.conisqi.nl/public_html/tmp/install_52499b4f2c37a/ats-pro/language/frontend/en-GB/en-GB.com_ats.ini to /home/wdele/domains/helpdesk.conisqi.nl/public_html/language/en-GB/en-GB.com_ats.ini

Copy failed

JInstaller: :Install: Failed to copy file /home/wdele/domains/helpdesk.conisqi.nl/public_html/tmp/install_52499b4f2c37a/ats-pro/language/backend/en-GB/en-GB.com_ats.ini to /home/wdele/domains/helpdesk.conisqi.nl/public_html/administrator/language/en-GB/en-GB.com_ats.ini

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/modules/mod_atscredits

Module Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/modules/mod_atscredits

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/ats

Plugin Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/ats/alphauserpoints

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/ats

Plugin Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/ats/customfields

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/ats

Plugin Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/ats/gravatar

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/ats

Plugin Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/ats/postemail

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/content/atscredits

Plugin Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/content/atscredits

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/finder/ats

Plugin Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/finder/ats

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/search/ats

Plugin Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/search/ats

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/system/atsreplybyemail

Plugin Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/system/atsreplybyemail

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/user/ats

Plugin Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/user/ats

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/libraries/fof

Library Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/libraries/fof

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/media/akeeba_strapper

Files Install: Failed to find source directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/media/akeeba_strapper

Rename failed

Rename failed

Rename failed

Monday, 30 September 2013 10:53 CDT

wdele
After chmod 777 * on the Joomla! files:

Copy failed

JInstaller: :Install: Failed to copy file /home/wdele/domains/helpdesk.conisqi.nl/public_html/tmp/install_52499dd71167e/ats-pro/language/frontend/en-GB/en-GB.com_ats.ini to /home/wdele/domains/helpdesk.conisqi.nl/public_html/language/en-GB/en-GB.com_ats.ini

Copy failed

JInstaller: :Install: Failed to copy file /home/wdele/domains/helpdesk.conisqi.nl/public_html/tmp/install_52499dd71167e/ats-pro/language/backend/en-GB/en-GB.com_ats.ini to /home/wdele/domains/helpdesk.conisqi.nl/public_html/administrator/language/en-GB/en-GB.com_ats.ini

Copy failed

JInstaller: :Install: Failed to copy file /home/wdele/domains/helpdesk.conisqi.nl/public_html/tmp/install_52499dd71167e/ats-pro/modules/site/atscredits/language/en-GB/en-GB.mod_atscredits.ini to /home/wdele/domains/helpdesk.conisqi.nl/public_html/language/en-GB/en-GB.mod_atscredits.ini

Copy failed

JInstaller: :Install: Failed to copy file /home/wdele/domains/helpdesk.conisqi.nl/public_html/tmp/install_52499dd71167e/ats-pro/plugins/ats/alphauserpoints/language/en-GB/en-GB.plg_ats_alphauserpoints.ini to /home/wdele/domains/helpdesk.conisqi.nl/public_html/administrator/language/en-GB/en-GB.plg_ats_alphauserpoints.ini

Copy failed

JInstaller: :Install: Failed to copy file /home/wdele/domains/helpdesk.conisqi.nl/public_html/tmp/install_52499dd71167e/ats-pro/plugins/ats/customfields/language/en-GB/en-GB.plg_ats_customfields.ini to /home/wdele/domains/helpdesk.conisqi.nl/public_html/administrator/language/en-GB/en-GB.plg_ats_customfields.ini

Copy failed

JInstaller: :Install: Failed to copy file /home/wdele/domains/helpdesk.conisqi.nl/public_html/tmp/install_52499dd71167e/ats-pro/plugins/ats/gravatar/language/en-GB/en-GB.plg_ats_gravatar.ini to /home/wdele/domains/helpdesk.conisqi.nl/public_html/administrator/language/en-GB/en-GB.plg_ats_gravatar.ini

Copy failed

JInstaller: :Install: Failed to copy file /home/wdele/domains/helpdesk.conisqi.nl/public_html/tmp/install_52499dd71167e/ats-pro/plugins/ats/postemail/language/en-GB/en-GB.plg_ats_postemail.ini to /home/wdele/domains/helpdesk.conisqi.nl/public_html/administrator/language/en-GB/en-GB.plg_ats_postemail.ini

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/content/atscredits

Plugin Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/content/atscredits

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/finder/ats

Plugin Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/finder/ats

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/search/ats

Plugin Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/search/ats

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/system/atsreplybyemail

Plugin Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/system/atsreplybyemail

JFolder::create: Could not create directory Path: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/user/ats

Plugin Install: Failed to create directory: /home/wdele/domains/helpdesk.conisqi.nl/public_html/plugins/user/ats

Copy failed

JInstaller: :Install: Failed to copy file /home/wdele/domains/helpdesk.conisqi.nl/public_html/tmp/install_52499dd71167e/ats-pro/fof/lib_fof.xml to /home/wdele/domains/helpdesk.conisqi.nl/public_html/administrator/manifests/libraries/lib_fof.xml

Library Install: Could not copy setup file.

Copy failed

JInstaller: :Install: Failed to copy file /home/wdele/domains/helpdesk.conisqi.nl/public_html/tmp/install_52499dd71167e/ats-pro/strapper/files_strapper.xml to /home/wdele/domains/helpdesk.conisqi.nl/public_html/administrator/manifests/files/files_strapper.xml

Files Install: Could not copy setup file.

Monday, 30 September 2013 11:06 CDT

wdele
Okay... the only error I get now is:

Library Uninstall: Manifest file invalid or not found.

After doing:

chmod 777 -R *
in the Joomla! directory.

Monday, 30 September 2013 12:03 CDT

nicholas
Are you trying to uninstall the component? I told you not to do it. Just install it again, on top of what you have on site right now.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 30 September 2013 12:07 CDT

wdele
No, I'm not.

Tuesday, 01 October 2013 03:03 CDT

nicholas
I have no idea where the uninstall message comes from. Can you please try installing the component twice in a row on your site and tell me if it works now?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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