Support

Akeeba Ticket System

#17538 Latest updates seem to have done something to ATS

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

Latest post by user42999 on Monday, 16 September 2013 19:11 CDT

user42999
This is what I am seeing both in the frontend as well as the backend. This didn't happen before.

Fatal error: Access level to AtsToolbar::renderSubmenu() must be public (as in class FOFToolbar) in home/afdtorre/public_html/administrator/components/com_ats/toolbar.php on line 203


My setup (sry for the portuguese but you can see the various versions if they're needed)

Configuração Valor

Informações sobre instalação do PHP Linux host23.theukhost.net 2.6.32-458.6.2.lve1.2.30.el6.x86_64 #1 SMP Fri Jul 12 15:02:22 EEST 2013 x86_64
Versão da base de dados 5.1.70-cll
Colação da base de dados utf8_general_ci
Versão PHP 5.3.17
Informação do servidor Apache
Interface WebServer para PHP cgi-fcgi
Versão do Joomla! Joomla! 3.1.5 Stable [ Ember ] 01-August-2013 14:00 GMT
Versão da plataforma Joomla! Joomla Platform 12.2.0 Stable [ Neil Armstrong ] 21-September-2012 00:00 GMT
Navegador utilizado Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/29.0.1547.66 Safari/537.36

user42999
Hello Nick,

Just dug in a bit and saw that the referenced function should be public.

It was

protected function renderSubmenu($vName = null)

Don't know why but changing it enabled me to run com_ats and it immediately sadi that there was an update.

This is solved!

Thanks,

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!