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Akeeba Ticket System

#17433 Attached files

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Ticket System version
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Latest post by nicholas on Wednesday, 11 September 2013 04:43 CDT

Tuesday, 10 September 2013 19:35 CDT

user76388
 
When an user send a ticket with a file and it fails (due to the extension or the size of the file) the file is not uploaded, the ticket is not sent but the number of credits is decreased. I think it doesn´t have any sense. The credits are decreased without any reason.

What do you think about it?
Thank you

Wednesday, 11 September 2013 00:46 CDT

nicholas
This is a known issue. Due to the way uploads and credit charges work we can't solve it yet.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 11 September 2013 02:48 CDT

user76388
But do you plan a solution for future releases? Because for users that use Akeeba Suscriptions and Akeeba Tickets linked with the plugin ATS credits for Akeeba suscripcions it could be a big problema. Maybe, one possibility is to send the tickets anyway, even if the attached fails.

Thank you

Wednesday, 11 September 2013 04:43 CDT

nicholas
We are trying to find a solution. I can't possibly say when the solution will be ready, as we're still looking for a solution.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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