Support

 Hello Nick,

I downloaded what appears to be an excellent ticketing system. Congrats on that!

Now to the problem.

I installed the component OK and started to go to see available translations in Portuguese. The package you provide on http://cdn.akeebabackup.com/language/ats/ats-pt-PT-j25.zip installed ok too but the strings were not showing up and when I went to see about what language files were installed I came accross some discrepancies between the english language files (these are en-GB right?) and the portuguese (pt-PT) ones.

• First thing I noted is that in these files there were no Portuguese strings at all. The strings were all in English despite the files being named pt-PT. Can you confirm this, please?

• Second is that the files listed inside the language package are not the same than the ones installed with ATS by default. Could you please confirm this too?

I crosschecked on transifex if there was a newer version and I saw that there is an ATS translation area indeed but the the Portuguese translations are not being adequately followed up.

I already translated the two big files for ATS (frontend and backend) but I would like to reinstall the whole component and reinstall the pt-PT language package done by me with an adequately synched to en-GB and conformed structure before I go on using the component.

Could you help me out?

Cheers,
Peter

Ok,

And which files are those?

The list that comes in the pt-PT package is as follows:

Backend:
pt-PT.com_ats.ini
pt-PT.com_ats.sys.ini
pt-PT.mod_atscredits.ini
pt-PT.mod_atscredits.sys.ini
pt-PT.plg_ats_alphauserpoints.ini
pt-PT.plg_ats_alphauserpoints.sys.ini
pt-PT.plg_ats_customfields.ini
pt-PT.plg_ats_customfields.sys.ini
pt-PT.plg_ats_gravatar.ini
pt-PT.plg_ats_gravatar.sys.ini
pt-PT.plg_ats_postemail.ini
pt-PT.plg_ats_postemail.sys.ini
pt-PT.plg_content_atscredits.ini
pt-PT.plg_content_atscredits.sys.ini
pt-PT.plg_finder_ats.ini
pt-PT.plg_finder_ats.sys.ini
pt-PT.plg_search_ats.ini
pt-PT.plg_search_ats.sys.ini
pt-PT.plg_system_atsreplybyemail.ini
pt-PT.plg_system_atsreplybyemail.sys.ini
pt-PT.plg_user_ats.ini
pt-PT.plg_user_ats.sys.ini

Frontend:
pt-PT.com_ats.ini

Is this correct? I'm just asking this because I suspect it is wrong.

OK checked part of this list and albeit you say the list seems correct I indeed confer that in your English language files version I cannot find the following 2 files:

pt-PT.mod_atscredits.ini
pt-PT.mod_atscredits.sys.ini

I will therefore discard these from the portuguese folders.

Where are these used anyway?

Cheers,

OK, Nick, Thanks

I will close this ticket and sort it out somehow and if other certain specific issues come up I'll open a new ticket.