Support

Akeeba Ticket System

#16910 Private ticket switching to public after priority change

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

Latest post by zebrafilm on Thursday, 01 August 2013 03:30 CDT

Wednesday, 31 July 2013 03:26 CDT

zebrafilm
 ATS has been setup to only use private tickets but when I switch the priority in the top dropdown in a new ticket, it switches back to a public ticket.
Not sure it is a bug or feature but I would prefer to keep the status private :-)

Wednesday, 31 July 2013 03:34 CDT

nicholas
Hm, I can't seem to be able to reproduce this issue. I think you are witnessing a different bug that I solved last week: the default warning text for public/private tickets was screwed up. This is already fixed in the latest dev release. Can you please check it out?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 31 July 2013 03:47 CDT

zebrafilm
Tested with 9313d25(Alpha) but I still get the brown warning. Indeed it might not have changed to public but I still see the warning.

Wednesday, 31 July 2013 04:00 CDT

nicholas
I am wondering why I cannot reproduce this :s Please try clearing your browser cache. Then go to new ticket. Select Private. Change the priority. The private status shouldn't change.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 31 July 2013 04:11 CDT

zebrafilm
Purged site and browser cache before testing.

Please note that this category only accepts private tickets. So no option for the client to choose, in the config it has been set to private:

Select private automatic
Allow only private tickets

When I change priority, no option to switch private/public comes up. When I submit the ticket I can see it stays private. So clearly you are right (as always) that it is only the warning popping up wrongly.

Wednesday, 31 July 2013 09:10 CDT

nicholas
I cannot reproduce this issue with the latest dev release. It seems that when you installed it some files were not written to the site correctly?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 01 August 2013 03:30 CDT

zebrafilm
Always install at least twice to prevent issues like missing files. But in my case it remains.
No biggy so lets wait for you new final release unless you want to poke around that site.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!