Akeeba Ticket System

Monday, 22 July 2013 19:50 CDT

snowpeak

When I create a new ticket in the backend, my admin is set as 'customer/user' instead of the user selected in the 'user' field under 'custom fields'.

ATS version: 1.2.0
joomla: 3.1.1

My user that created the ticket in the backend, is a super user, it's the same user that created the category the ticket was created in.

Another problem was that I was unable to add any content to the ticket before I saved it the first time.

Edited by snowpeak on 2013-07-22 20:01 CDT

Tuesday, 23 July 2013 01:08 CDT

nicholas

Creating tickets from the back-end is not fully stable yet. Regarding your issues:
- Being assigned the wrong user: this is a known issue which will be fixed in the next release
- Not being able to create content when you create the ticket: this is a known issue but cannot be fixed. The back and front end user interface is very differently built. We could either not offer back-end ticket creation on behalf of users at all, or do it using the two steps method.

Please note that you can always create tickets in the front-end on behalf of a user.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 23 July 2013 05:17 CDT

nicholas

We will be uploading a new dev release in about 10 minutes which fixes this issue. Can you please take a look at it?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 24 July 2013 02:57 CDT

snowpeak

Nope, that version broke all Akkeba parts of the site (incl backup and admintools):
Fatal error: Can't inherit abstract function FOFPlatformInterface::setCache() (previously declared abstract in FOFPlatform) in /home/snowpeak/snowpeakhosting.com/html/libraries/fof/platform/platform.php on line 24

Edited by snowpeak on 2013-07-24 03:00 CDT

Wednesday, 24 July 2013 03:02 CDT

nicholas

Yes, I'm onto it. Stay tuned for a new dev release.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 24 July 2013 03:03 CDT

snowpeak

when I downgraded to the latest fof stable (beta), all components came back to life.

On an unrelated note.. I'm missing a menu item type or module, to create new tickets in front end. The 'My Tickets' view didn't contain any links either.

Edited by snowpeak on 2013-07-24 03:08 CDT

Wednesday, 24 July 2013 03:25 CDT

nicholas

That's because of the FOF 2.1.b2. Try the latest FOF dev release: https://www.akeebabackup.com/download/developer-releases/fof-dev

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support