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Akeeba Ticket System

#16437 Allow only private tickets

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
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PHP version
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Akeeba Ticket System version
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Latest post by user71332 on Thursday, 20 June 2013 03:06 CDT

Monday, 17 June 2013 13:08 CDT

user71332
 Hi,

I´m playing a little bit with ATS and was trying to allow only private tickets in a single category, but I wasn´t able to figure out how. I also can´t find something about hat in the documentation.

I tried to set Joomla ACL in this category to "Allow" for "Create private tickets" and dissallow the other settings.But with this I wasn´t able to create a ticket.

Can you assist me?

Thanks

Monday, 17 June 2013 14:07 CDT

nicholas
You cannot force all tickets to be private, but you can set up a category to make new tickets private by default (unless the user selects otherwise). To do so set the "Auto-select Private" in the Category options to Yes. Even though your user can possibly select Public they most likely won't, especially when they are posting sensitive information.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 18 June 2013 01:08 CDT

user71332
Ahh ok.
I already discovered the private by default feature, but for some categories it would be useful to keep them real private so that even a user can´t change from private to public by mistake.

Would be glad if you could add this in future versions!??

Thanks

Thursday, 20 June 2013 02:40 CDT

nicholas
All right! We are already working on it: https://akeeba.assembla.com/spaces/akeeba-tickets/tickets/34 When it's ready we will drop you a line so that you can test it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 20 June 2013 03:06 CDT

user71332
YOU ARE GREAT!!
Thanks!!

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