Support

Akeeba Ticket System

#15803 COM_AKEEBASUBS, 1

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

Latest post by nicholas on Tuesday, 23 April 2013 01:19 CDT

Thursday, 18 April 2013 12:48 CDT

tonnick
 Hi there !

I have this error once ticket has been opened in frontend :

SE HA PRODUCIDO UN ERROR CARGANDO EL COMPONENTE: COM_AKEEBASUBS, 1

any idea about it ? any plugin I should publish ? thx !

Saturday, 20 April 2013 07:23 CDT

nicholas
I think you should actually unpublish a plugin, namely the "Akeeba Subscriptions - Akeeba Ticket System credits integration" plugin.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 22 April 2013 08:43 CDT

tonnick
well, I don't have any plugin named like that :/

Monday, 22 April 2013 09:23 CDT

nicholas
Do you have Akeeba Subscriptions installed on your site, but disabled? Moreover, can you please provide a screenshot of the page where the error occurs?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 22 April 2013 09:33 CDT

tonnick
nop I don't have akeeba Subscriptions . I just installed akeeba ticket system. no need to subscribe.

this error occurs raising a case and replying to it.

Monday, 22 April 2013 13:36 CDT

nicholas
That's a confirmed bug which will be fixed in the next release. The next release is scheduled for mid June. If you are on a deadline please use the latest dev release. Do note that some of the newer features we've added are undocumented and may not be fully functional just yet. The core functionality, i.e. submitting and replying to tickets, is fully functional and being tested on our own site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 22 April 2013 14:21 CDT

tonnick
ok I'll hide the error message with css waiting for next stable release then.

thx

Tuesday, 23 April 2013 01:19 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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