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Akeeba Ticket System

#15790 create only private ticket

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

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Akeeba Ticket System version
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Latest post by nicholas on Wednesday, 17 April 2013 15:50 CDT

Wednesday, 17 April 2013 13:44 CDT

tonnick
 hi there ! I guess that something is misconfigured somewhere but I don't know where

I am with super adm right

I created a default category, menu with :
- my tickets
- latest open
- Tickets (link to category)

then, when I try to create a ticket, I have this error message :

SORRY, YOU DO NOT SEEM TO HAVE ACCESS TO ANY TICKETS IN THIS CATEGORY

any idea why ? thx for your help !

Wednesday, 17 April 2013 13:48 CDT

nicholas
If you have a menu item pointing to an ATS category which is a child item of another menu item which is not related to ATS (e.g. a separator) you will have this problem. This is a limitation of the URL router we are using. I am working on it. In the meantime please try reorganising your menu items so that all menu items pointing to ATS categories are children items of a menu item pointing to ATS' list of categories.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 17 April 2013 13:51 CDT

tonnick
no, this is a single menu with 1 level, easy one, direclty linked to default category :/

Wednesday, 17 April 2013 13:53 CDT

nicholas
Do you have any other menu item pointing to ATS' list of categories?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 17 April 2013 13:57 CDT

tonnick
nop, only an item pointing on default category. no item based on list of cateogory as I need only one category

Wednesday, 17 April 2013 15:14 CDT

tonnick
ok after deleting and re creating new categories, it works. So i guess that I didn't create correctly the default category. issue solved ! thx.

Wednesday, 17 April 2013 15:50 CDT

nicholas
Yes, that makes sense!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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