Support

Hi there, I seldom log in to solo backup since I automatized and set and forget the process, at least I thought it was.

I've been using Solo version from 2 years now and never had an issue.

However I have a client that I'm not working with him anymore, so I'm going to give the latest backup before he goes away.

I (very) carefully tried to log in and I couldn't.

I verified several times user, password and Secret Code. I confirm I never ever changed it. Even though I cannot log in to the Akeeba Solo backup page.

I followed the documentation on

https://www.akeeba.com/documentation/akeeba-solo/system-management.html (changing password to changeme)

I reconfirm that I cannot login , so I suspect the Secret Code seems to be invalid or there is somehting else going on, since the Secret Code never has changed that I can remember.

So currently I'm asking if you can help me, and If I can sort out this problem, I'd like also to ride the Secret Code once for all, since I thinks it is VERY annoying to deal with user, password AND a secret code that it seems to block the access to the application.

Hi Nicholas,

I followed your instructions.

I've changed parameters to {}

but I still cannot log in

I've tested all passwords combinations, the previous one and the explained in the page. 

I don't know if a partial install could fix the issue?

I finally made a partial reinstallation. I found the entire website was automatically migrated because it changed the host , therefore rendering Akeeba with an older/wrong configuration.

The partial reinstall fixed the problem using a fresh configuration and it is working properly.

Sorry for bothering you and thanks for your help.

Closing the ticket.

PD: I'm going to take more time around the Two Factor Authentication . I know it is for my own good, but sometimes it's irritating.