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Akeeba Solo

#37607 Transfer to Azure gives connector not found

Posted in ‘Akeeba Solo (standalone)’
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Environment Information

PHP version
8
Akeeba Solo version
7.7.0

Latest post by nicholas on Tuesday, 13 September 2022 08:30 CDT

Thursday, 25 August 2022 05:52 CDT

carcam

Hi,

I have been running Akeeba Solo successfully for one site, but since a couple of weeks, it's having issues transferring the files to Azure.

I have accessed to the manage backups area and in release 7.6.0 and also after updating to 7.7.0 when I click the button Transfer Archive (Azure) I get the following error message:

Error: Class "Akeeba\Engine\Postproc\Connector\Azure\Blob\Instance" not found

I think the problem is not related to the post-backup send to Azure process so I also link the log for the latest backup which was not transferred to Azure

The log file for my last backup is here (taken when still in 7.6.0):

 

https://store.trainingym.com/solo/vvjp9x6xkscfgw5n.zip

 

Any idea on how to fix both issues?

Friday, 26 August 2022 04:11 CDT

tampe125

Hello,

both Nicholas and I we tried to upload the archives to Azure and everything seems to be working fine.

Can you please try to reinstall Akeeba Backup? You can manually upload the package to be extra sure that every file is correctly copied.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 30 August 2022 05:44 CDT

carcam

Hi Davide,

Thank you very much for your reply!!

I have sshed into my server, donwloaded the file (latest pro version of Solo with dlid in the URL) and unzipped in the proper folder overriding previous files, and the issue is still there.

Any ideas?

Best!!

Tuesday, 30 August 2022 08:41 CDT

nicholas

This indeed happens when you disable multipart uploading in the connector, or if the file is very small (under the chunk size). Can you please try to re-enable multipart uploading and let me know if it now uploads correctly? If you have not disabled multipart uploading, how small is the file you are trying to upload?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 30 August 2022 09:25 CDT

carcam

Hi Nicholas

do you mean the Enable chunk upload option in Azure conf? It's enabled with a Chnk size of 20 MB.

 

Happy to send you my profile json file if attachments remain secret in the ticket ;)

Wednesday, 31 August 2022 03:04 CDT

nicholas

Yup, I mean that. Make sure it's enabled.

Since your chunk size is 20MiB, is it a file under that size when the transfer fails? I want to make sure that you are experiencing the same bug I caught yesterday (by using a different profile which had a sufficiently small file to trigger it...).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 31 August 2022 06:25 CDT

carcam

Hi Nicholas,

that setting is enabled.

From today's backup attempt, I see that only the .jpa file (part 0) was uploaded, and it has a size of 17 MB. The other parts are around 50 MB.

I have changed chunk size from 20 MB to 10 MB, hoping that tomorrow's backup is uploaded correctly.

 

Wednesday, 31 August 2022 07:05 CDT

nicholas

Please let me know if it works. If not, I will make a dev release for you with the change I made.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 01 September 2022 09:22 CDT

carcam

Hi Nicholas,

the change did not work. Last night only the jpa and j01 files were uploaded to Azure. :/

Friday, 02 September 2022 11:05 CDT

nicholas

Try this dev release:       Version 7.7.1-dev202209021553-rev42530d33    

I believe it will address your issue. If not, please attach a ZIP file of your log.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 12 September 2022 07:55 CDT

carcam

Hi Nicholas,

sorry for the delay, but my third child was born a couple of weeks ago and the paperwork is horrible...

I have tried downloading the file but it gives me a 404. Can you please provide a different link?

I have found this link: https://www.akeeba.com/download/solo-core-dev/7-7-1-dev202209021553-rev42530d33.html but it's for core version and I'm using Pro.

Best!!

Edited by carcam on 2022-09-12 07:57 CDT

Monday, 12 September 2022 11:08 CDT

nicholas

Congratulations on the third child!

Use this link:       Version 7.7.1-dev202209121607-rev9e049e71    

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 13 September 2022 03:48 CDT

carcam

Thank you very much!!

I have just installed the new version and I have executed the backup througth CLI and I got this warning:

Warnings : POTENTIAL PROBLEMS DETECTED; 4 warnings issued (see below).
Failed to process file /backups/site-store.domain.com-20220913-103642cest-GvikY6z5pt5x1tKw.j01
Error received from the post-processing engine:
No data provided for the BLOB block.
Post-processing interrupted -- no more files will be transferred

 

I have "tweaked" the domain in the filename for privacy.

The .jpa file is uploaded to Azure with no issues.

Best

Tuesday, 13 September 2022 08:30 CDT

nicholas

I have tried that on my local server with single and multipart archives, and different options to have all parts upload chunked, only one part upload chunked and all parts upload non-chunked. I have not been able to reproduce this issue.

Can you try again? I am wondering if it was a temporary fluke because of a network issue.

If this keeps happening consistently please ZIP and attach the new log file so I can take a look at it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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