paid for Akeeba pro but download scree still says I must "Subscribe for Pro Access".
If, somehow, I ordered the wrong product, please help me rectify that situation.
#34361 paid for Akeeba pro but download scree still says I must
Posted in ‘Akeeba Solo (standalone)’
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Environment Information
PHP version
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Akeeba Solo version
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Latest post by on Thursday, 18 February 2021 20:17 CST
Monday, 18 January 2021 01:13 CST
nicholas
Akeeba Staff
Manager
Yes, you accidentally bought SOLOPHP (Akeeba Solo, standalone). Please let me know which product you intended to buy and for which CMS. Am I correct in assuming it's Akeeba Backup Professional for Joomla? Once you tell me I can change your subscription type.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Monday, 18 January 2021 14:33 CST
wilburg
Nocholas,
I had intended to buy the Akeeb Pro product which allows scheduled backup and a variety of other features, including more user-friendly restore (I think).
Thanks.
Wilbur
Tuesday, 19 January 2021 00:35 CST
nicholas
Akeeba Staff
Manager
Akeeba is the name of the company. I understand that you wanted to buy Akeeba Backup Professional.
We make Akeeba Backup Professional for two different CMS: Joomla and WordPress.
Which of the two CMS are you using?
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Tuesday, 19 January 2021 09:38 CST
wilburg
Wow! I forgot to mention that I am using Joomla.
Thanks.
Wilbur
Tuesday, 19 January 2021 10:05 CST
nicholas
Akeeba Staff
Manager
No problem :) I have changed your subscription type. Please log out of our site and log back in again to get access to the correct downloads and support.
Have a great day!
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thursday, 18 February 2021 20:17 CST
System Task
system
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