Akeeba Solo

#31661 CRON job just stops

Posted in ‘Akeeba Solo (standalone)’

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Environment Information

PHP version

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Akeeba Solo version

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Latest post by on Thursday, 26 September 2019 17:17 CDT

Friday, 23 August 2019 19:09 CDT

bdapat

I have been running a CRON job on SiteGround for a few years, no problem. It stopped completing on Aug 10. I can run the backup manually in SOLO using the profile # that is in the CRON job, and it completes successfully, including moving the backup to OneDrive. I contacted SiteGround for support in case there was an environmental problem I didn't know about, but they couldn't find an error.
Every day the backup starts, but then appears to just stop. I still get the email notice, but it is also truncated. (attached below)
I've attached the email and log file.
Thanks in advance

Monday, 26 August 2019 02:35 CDT

tampe125

Hello,

it seems that the backup stops exactly after 20 seconds. Can you please take a look at the other failed CLI backups and check if they stop after 20 seconds, too?
My guess is that there is some kind of timeout imposed by your host, killing the backup process.
If that's the case, please get in touch with Siteground support and ask them to raise the limit for your account to 3 minutes, usually that's enough for small-medium sites.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 26 August 2019 11:24 CDT

bdapat

Thank you, Davide, this was exactly the case. SiteGround discovered the problem and increased the timeout parameter over the weekend. My backups now complete successfully.

Tuesday, 27 August 2019 01:51 CDT

tampe125

Ah, that's great, you're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 26 September 2019 17:17 CDT

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