Support

Hi,

I am having trouble installing Solo Pro. I have done the following (NB I have used Solo Pro before so am familar but this problem has me stumped):

- Created a folder ('solo') in public_html
- Created a database ('acitrainingco_solobkp') and a user ('acitrainingco_soloadm') with full privileges
- Uploaded and Unzipped Solo Pro into the folder, and started the web setup
- I got one 'recommendation' from Solo, which was that SFTP (ssh2) support was not enabled on the server but it continued anyway (see Capture1.jpg)
- I entered all my database connection details, and user ID/password to set up for the admin area of Solo Pro
- On clicking Next, I get an error message - see attached Capture2.jpg

NB there is no log file to attach - it has not created one.

I am not sure what to do next. Can you advise what this error means, please, and how to get this working?

Many thanks,

Graham

Thanks Nicholas. Can you update this ticket when the new version is posted please, as we urgently need to use Solo Pro.

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