Support

Akeeba Solo

#27676 Solo won't update

Posted in ‘Akeeba Solo (standalone)’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
Akeeba Solo version
n/a

Latest post by on Sunday, 04 June 2017 17:17 CDT

Thursday, 04 May 2017 12:56 CDT

strudell
I can't update Akeeba Solo.

The update process stops at index.php?view=update&task=extract&token=

JavaScript error in the console:

Uncaught TypeError: Cannot read property 'enqueue' of undefined
at Object.Solo.System.doEncryptedAjax (system.min.js?5bb6804…=1:17)
at Object.Solo.Update.pingExtract (update.min.js?5bb6804…=1:13)
at index.php?view=update&task=extract&token={removed}
at system.min.js?5bb6804…=1:30

Friday, 05 May 2017 02:46 CDT

tampe125
Hello,

there's a bug in the beta version that doesn't allow you to automatically update. You have to perform a manual update, as described here.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 04 June 2017 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-06-04 17:17 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!