Support

Attempting to back up a Postgresql database using Akeeba Backup Solo. Backup ending prematurely with error printed to screen:

The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
(HTML containing script tags)

When listing table exclusions it is correctly displaying the list of tables in the Postgresql database to be backed up.

------ BEGIN OF ALICE RAW OUTPUT -----
Timeout while backing up
There is already an issue with the backup engine saving its state. Please fix it before continuing.

------ END OF ALICE RAW OUTPUT -----

I have changed the min/max execution times re: the ALICE recommendation without success:

There is already an issue with the backup engine saving its state. Please fix it before continuing.

Please try setting min execution time to 1, max execution time to 10 seconds (or if the PHP timeout is less than 10 seconds, use 75% of the PHP timeout), runtime bias 75%

Excluding dcvalue resulted in the same error:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
(HTML containing script tags)

Log attached.

No dependency tracking checkbox ticked and backup runs without issue. However, SQL file is empty. Log file attached.

Thanks for looking into it. Please let me know if you still need access to our Akeeba Backup and I will set up appropriate usernames/passwords.