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Akeeba Backup for Joomla!

#9304 live-update error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 24 January 2012 01:06 CST

Sunday, 22 January 2012 11:57 CST

frdt
Mandatory information about my setup:

Joomla! version: 1.5.25
PHP version: PHP Version 5.3.2-1ubuntu4.11
MySQL version: last
Host: ubuntu 10.04 LTS 64 bits
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I just finish to restore all my sites on a new server . All sites are running fine, but now when I try to make a live-update for akkeeba backup I get an issue regarding permissions on tmp directory.
The tmp directory is the same as the source server from witch I migrate (/tmp under web site root), permissions is chmod 775 on this tmp dir. I have try with 777 and get the same error as bellow. I can reinstall the package without any error

"Le téléchargement du package de mise à jour a échoué. Assurez-vous que votre répertoire temporaire (tmp) est accessible en écriture"

thx

Sunday, 22 January 2012 12:58 CST

nicholas
Since you don't tell me which Akeeba Backup version you have, I can only give you the generic reply. Please follow the manual update procedure: download the latest version from this site and install it on top of your existing version. DO NOT uninstall the version you have on your site. If you uninstall it, you will lose all your settings and your backups.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 23 January 2012 07:36 CST

frdt
HI
sorry for the short description
I have manualy updated admin tools with the last stable version
2.1.14 version and live update generates this error when I try to update to the last version through admin pannel

Aakeeba pro is at the last version 3.3.11, no update is availbale in the admin pannel

thx

Monday, 23 January 2012 07:38 CST

nicholas
OK, since you have Akeeba Backup 3.3.11, there is no update. This is the latest version. It would be a bug if there were any updates shown. I do not understand what the problem seems to be?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 23 January 2012 07:55 CST

frdt
Sorry, mistake in my subject ... about akeeba backup all seams to be fine, but it's about admin tools
I have updated Admin Tools to the last stable version 2.1.14 version and live update generates the error when I try to update to the last version through admin pannel

fr

Monday, 23 January 2012 07:57 CST

nicholas
Aaah! Now I get it :) I would suggest not updating Admin Tools yet. The current release is an alpha, which means that it's very unstable and generally not suitable for use on live sites. When the 2.2 Stable is released, you can then retry using Live Update or, if it doesn't work, the manual installation method I just mentioned.

If even the manual installation method does not work, you can always take a look at our troubleshooter: https://www.akeebabackup.com/documentation/troubleshooter/abinstallation.html Most likely you have a problem with your tmp directory (e.g. it's inexistent or non writable) or you have permissions issues which can be worked around by enabling the FTP mode in your site's Global Configuration.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 23 January 2012 08:04 CST

frdt
Ok thx
about permissions I have try with a chmod 775 and also 777 and same issu.
But I prefer wait for a stable version

thx again

Tuesday, 24 January 2012 00:08 CST

frdt
Hi
I have found what cause this trouble ..
I use mod_evasive module in apache to protect web server again agressive flooding.
Disabled this module, live-update is running fine.
Now I must configure this mod_evasive module to be functionning with less restrictions

thx again and hope this solution help some others ..

fr

Tuesday, 24 January 2012 01:06 CST

nicholas
It was also a problem with the Live Update server not accepting any login over the last two days. Can you try enabling mod_evasive again and retry today that I have fixed that error?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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