Support

Akeeba Backup for Joomla!

#9270 Error uploading to Amazone S3

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 06 January 2012 08:53 CST

user54975
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)?Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes (S3 pages)
Joomla! version: 1.5.25
PHP version: 5.2
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.3.11

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Tried to setup S3 now on the same website as I was having the install problems this morning. In the logfile it mentioned the following:

[120106 14:01:51] PHP WARNING on line 756 in file /administrator/components/com_akeeba/akeeba/plugins/utils/amazons3.php:
[120106 14:01:51] curl_setopt() [<a href='function.curl-setopt'>function.curl-setopt</a>]: CURLOPT_FOLLOWLOCATION cannot be activated when safe_mode is enabled or an open_basedir is set
[120106 14:01:53] Failed to process file /home/posicom/domains/posicom.nl/backup/site-www.posicom.nl-20120106-140034.jpa
[120106 14:01:53] Error received from the post-processing engine:
[120106 14:01:53] AEUtilAmazons3::startMultipart(): [TemporaryRedirect] Please re-send this request to the specified temporary endpoint. Continue to use the original request endpoint for future requests.

Something wrong with the php settings ?? Safe mode is off. /home/posicom/ is an open base dir, but backup directiry not.


nicholas
Akeeba Staff
Manager
Please follow our troubleshooting instructions first. My guess is that following the advice to disable the multi-part uploads and setting a part size for split archives around 10-20Mb will work for you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user54975
I read the troubkleshooting instructions before I posted but I didn't correctly read it. I missed the part on multi-part uploads. Now it works.

nicholas
Akeeba Staff
Manager
It's easy to miss those fine details. I was sure that you missed that, that's why I pointed you there ;) I am glad it's all working now!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!