Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.6.3
PHP version: 5.2.17
MySQL version: 5.0.92
Host: uk2.net
Akeeba Backup version: 3.3.11

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it. (LOG FILE ATTACHED)

Description of my issue:
I prefer to keep on current versions of software where possible and upgraded from 3.3.10 to 3.3.11 this morning. Oh dear. The control panel will not load giving a JQuery and/or JQuery UI load error, stating a permissions conflict as the most likely cause and that Akeeba will most likely not work at all. However ...

1. The folder and file permissions are all as required (755 and 644).

2. media/com_akeeba contains the necessary directories and files as indicated in the troubleshooting guide.

2. I can still successfully run a backup from the Basic Operations menu that is provided below the (somewhat violently yellow/red) error message.

So I am operational but I don't like things that aren't working as they should - they have a habit of causing problems when least expected or wanted.

Note also that I have restored the backup locally using kickstart, recreated the issue, downgraded to 3.3.10 and the control panel works fine in the earlier release. This indicates that 3.3.11 is not working as it should, or at least in the same way as 3.3.10.

Help/advice would be appreciated.

Message sent as requested.

Rgds
Glid1965

I have tested connection with Filezilla using the credentials provided and it worked fine for creating directories, uploading/overwriting files etc. However, trying to use a Windows Explorer connection had permissions problems (no surprise there). Amending all the permissions on the site to 777 fixes the Windows issue so hopefully this will also help for you.

Have you managed to log in to the site and see the issue itself?

Thanks for update. Not sure why this would mean .10 worked OK but .11 failed but noted on support status of 1.6. I have successfully upgraded from 1.6.3 to 1.7.3 and the Akeeba Control Panel is indeed operational. It might be sensible to remove the 1.6 compatible icon from the Joomla Extensions Directory page.

Note: I found a way to avoid the issues that many others seem to have encountered upgrading older 1.6 sites with failed automatic updates and lack of manual upgrade packages to download. If others are interested on how it was done, I'd be happy to share.