Hi - I just upgraded from core to pro, setup Amazon S3 and now am getting 500 AJAX loading error when attempting backup. Hosting is with hostgator shared hosting. I've adjusted timeout and split file size settings from reading other posts on this issue without success. Log file attached - any direction would be appreciated.
#9264 AJAX loading error
Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Latest post by nicholas on Saturday, 07 January 2012 03:38 CST
Thursday, 05 January 2012 13:19 CST
user54932
Thursday, 05 January 2012 17:06 CST
nicholas
Akeeba Staff
Manager
Please go to the Configuration page and set:
- Minimum execution time: 1 second
- Maximum execution time: 10 seconds
- Runtime bias: 75%
You have set up an extravagant max execution time, which causes the backup to time out.
- Minimum execution time: 1 second
- Maximum execution time: 10 seconds
- Runtime bias: 75%
You have set up an extravagant max execution time, which causes the backup to time out.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Friday, 06 January 2012 14:25 CST
user54932
I made the changes (with 20 MB as the partition size, the site is around 7 GB). It created 392 partitions, but only the .jpa file (size 9 MB) made it to amazon S3. I tried reducing the partition size to from 20 MB to 5 MB and the backup errored out. Attached is the log from the 5 MB attempt. Please advise, thanks.
Friday, 06 January 2012 14:52 CST
nicholas
Akeeba Staff
Manager
According to this log file, the backup never completed. It got stuck while trying to back up your database. I'd recommend deleting a couple of older backups and retrying, then post the new log file if the error persists.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Friday, 06 January 2012 15:59 CST
user54932
Deleted old backups, ran it again, it completed but did not transmit to S3.
Attached is the log file. Please advise, thanks.
Attached is the log file. Please advise, thanks.
Saturday, 07 January 2012 03:38 CST
nicholas
Akeeba Staff
Manager
Ah, I see! It's easy. Just follow our S3 troubleshooting instructions (especially the part about disabling multipart uploads) and it'll work :)
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!