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Akeeba Backup for Joomla!

#9262 Blank site after upgrading Akeeba Backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Saturday, 07 January 2012 16:22 CST

Wednesday, 04 January 2012 19:32 CST

user13999
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the forum before posting? yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: (1.5.25
PHP version: (unknown)
MySQL version: (unknown)
Host: hostgator
Akeeba Backup version: latests

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I installed the newest update using the auto updater. After doing so my front end and backend went blank. Thanks for the help.

Http://www.nuffracingleague.com

Stephen

Wednesday, 04 January 2012 19:34 CST

user13999
FYI

I may have installed the update to AT Pro, to tell you the truth i don't remember which is was now looking back. I guess i need to slow down a little bit.

Thursday, 05 January 2012 02:47 CST

nicholas
Akeeba Backup doesn't enable any system plugins which could bring down your site, Admin Tools does. Given that Admin Tools 2.2.a1 has a few bugs (remember: that's why it's called a public preview, or "alpha" release) this seems to be it. Please take a look at this: https://www.akeebabackup.com/support/forum/admin-tools-support/500-error-accessing-waf-after-udate/55317.html#p55317

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 05 January 2012 08:29 CST

user13999
So would you like me to try this.
In case you can not access your site's administrator section, you can always rename plugins/system/admintools.php (Joomla! 1.5) or plugins/system/admintools/admintools.php (Joomla! 1.7, 2.5) to admintools.php.bak. Then you should be able to access your site's back-end and install the developer's release

Thanks Stephen

Thursday, 05 January 2012 08:47 CST

nicholas
Yes, exactly.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 06 January 2012 16:48 CST

user13999
Nick,

That file admintools.php does not exist in my folder plugins/system/

Saturday, 07 January 2012 03:40 CST

nicholas
The only other plugins files which are installed by Akeeba Backup (but should not interfere with your site) are:
plugins/system/aklazy.php (Lazy Scheduling plugin, not supported, could cause site issues, try renaming this first)
plugins/system/akeebaupdatecheck.php
plugins/system/srp.php
You can try renaming them one by one to .php-bak to disable them. If this doesn't work, then your site failure doesn't come from Akeeba Backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 07 January 2012 11:56 CST

user13999
So i renamed aklazy.php to aklazy.php-bak. site is backup and running. I checked the install and i am now running 3.3.11. This site doesn't have Admin pro installed on it. That is why i didn't have that file.

But aklazy.php did give me a blank screen.

Thanks for the help Nick your customer service is the best around.

Saturday, 07 January 2012 16:22 CST

nicholas
You're welcome! I'm glad it's working now! The Lazy Scheduling plugin was discontinued since May. After Akeeba Backup 3.3.5 it not only stopped working, it caused a blank page issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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