Support

Akeeba Backup for Joomla!

#9246 Issue restoring files (virus? hack? )

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Saturday, 31 December 2011 06:09 CST

Friday, 30 December 2011 19:18 CST

user54502
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.25
PHP version: 5.2.17
MySQL version: (unknown)
Host: 1&1
Akeeba Backup version: 3.2.7

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hello

ISSUE:
Trying to reinstall my website with akeeba backup, i have the following error http://awesomescreenshot.com/089r2dp04
http://awesomescreenshot.com/0c4r2e858

HISTORIC
I gave recently access to my dev website backend for dev to work on my next website. I realized today that some components were added to this test website (like ose file manager).

I did not pay attention, because i thought dev were working on it. However from OSE file manager the access was to my whole ftp server when i just gave people access to the dev website folder.

ACTIONS
When i first saw the error i tried to reinstal another version. Afterwards i tried with even former versions and with more recently Kickstart versions.

IDEAS
I don't know what can be the reason, it looks like i canno't copy all info on my server now.

Hope you can help me :(

BACKUPS

I sent ftp access by mp

Regards


The most important are:
site-www.salsamundo.v3.salsamundo.eu-20111230-214755
site-www.salsamundo.v3.salsamundo.eu-20111230-185905v2

Saturday, 31 December 2011 02:17 CST

nicholas
Virus?! Hack?! Good Lord, of course not! It's a textbook case of ownership and permissions issues, which is trivial to work around. All you have to do is to take a look in our troubleshooting guide for this kind of Kickstart issues or read the fine manual :) The solution is unnervingly simple: you will create a writable directory (kicktemp) and tell Kickstart to use FTP mode with this writable directory as its temporary directory. Just follow the instructions in the first link I gave you :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 31 December 2011 02:34 CST

user54502
Hello !

Tks for your reply ! However i'm wondering how can this message happen now. It's a bit weird isn't it ?

Saturday, 31 December 2011 02:40 CST

nicholas
It could simply be that when you created the dev site afresh, the ownership or the permissions were such that would not allow the extraction of an archive by Kickstart.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 31 December 2011 04:12 CST

user54502
Hello !

Tks for your support.

So i did what you asked me for but nothing worked.

http://awesomescreenshot.com/0a2r2tx01
http://awesomescreenshot.com/09br2u5cd

So I'm a bit worried because i often you akeeba and i never had this issue before.

What could i do ?

Saturday, 31 December 2011 04:13 CST

user54502
often use*

Saturday, 31 December 2011 04:19 CST

nicholas
There are two possibilities:

1. Permissions issues with existing files. I would suggest beginning by removing all files and directories from the dev site. Then upload only kickstart.php, its .ini translation files and the backup archive. Then follow my instructions again. This time it will work.

2. If the above does not work, you are most likely running out of disk space. Please note that in order to create the dev site you need to have free space which equals to the archive file itself PLUS the size of the extracted archives. If you do not have that much free space and can not buy/assign more space, there is still the semi-manual restoration workaround:
- Download the backup archive locally
- Remove it from the live server
- Extract the archive locally, using Akeeba eXtract Wizard (it's a free download from this site)
- Upload all extracted files to your dev site
- Access the restoration script directly, e.g. http://www.example.com/installation/index.php (that is, the URL to your dev site and append /installation/index.php to it).
- Follow all the usual restoration steps
- After the restoration is over, remove the installation directory before trying to access your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 31 December 2011 04:20 CST

user54502
No wait it looks like i canno't create more files http://awesomescreenshot.com/0b2r2uu7d I gonna try to clean my ftp and make some tests

Saturday, 31 December 2011 06:06 CST

user54502
ufff ! You were right it was just about my files limit on my server.

So everything is ok by now ! Tks a lot and happy new year !

Saturday, 31 December 2011 06:09 CST

nicholas
You're welcome! Happy New Year!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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