Mandatory information about my setup:
Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the forum before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (unknown)1.5.23
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)Latest
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
I have 2 problems which may be interlinked.
1) I get a errors reported about folder Joeban at the end of my Backup. This may be because I have protected that folder
2)My Host Siteground have told me I have a script Loop which is exceeding my server resources as shown in my cPanel.
Are you able to help with this problem, or can you put me in touch with some one who can help?
The log file is 9.5Mb which I can FTP to my server Public/html folder if this would help?
See Site Ground Ticket below
ID: 662115 Domain: www.sunglassescenter.com
Issue Date: 2011-12-26 08:56pm Owner: sunglas6
Category: Service Related Problems->Other issues->Other
Subject: Recource Overload again re N657618
Description: It seems the same Loop script problem I had previously has resumed.
The only think I have done was to re enable Akeeba Backup. But since i just noticed the problem has resumed I have now disable Akeeba Backup.
I don't know if this will help?
Replies: 2011-12-26 08:59pm by Kiril.I - Hello Michael,
Thank you for contacting our Help Desk.
In order to check if the issue will be resolved you should monitor the cPanel's left side statistics. If they decrease within the next few hours this means that the issue is resolved. If they keep on rising then you should look for another reason due to which the issue exists.
If you have further questions, you are more than welcome to contact us by opening a ticket.
Best Regards,
Kiril I.
Technical Support Team
2011-12-26 09:01pm by sunglas6 - Of Course I will do that, but I thought you might be able to tell if the script is still looping?
2011-12-26 09:05pm by Kiril.I - Hello,
We have checked the executions statistics in short period of time:
78844 /home/sunglas6/public_html/index.php
78905 /home/sunglas6/public_html/index.php
78927 /home/sunglas6/public_html/index.php
79045 /home/sunglas6/public_html/index.php
79076 /home/sunglas6/public_html/index.php
79139 /home/sunglas6/public_html/index.php
They keep on rising quite fast, these statistics were taken down within a few seconds time period. I believe that the issue still persists.
We would advise you to contact a local developer who can debut your application and determine which script is causing the issue.
Best Regards,
Kiril I.
Technical Support Team
2011-12-26 09:08pm by sunglas6 - Are you not able to provide this service?
2011-12-26 09:14pm by Kiril.I - Unfortunately our development services do not include such investigation options and it would be best if you contact a local developer for assistance on this matter.
Best Regards,
Kiril I.
Technical Support Team
2011-12-26 09:16pm by sunglas6 - Please will you close Ticket ID 657793
2011-12-26 09:17pm by Kiril.I - We have closed the specified ticket as per your request.
Best Regards,
Kiril I.
Technical Support Team
Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the forum before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (unknown)1.5.23
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)Latest
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
I have 2 problems which may be interlinked.
1) I get a errors reported about folder Joeban at the end of my Backup. This may be because I have protected that folder
2)My Host Siteground have told me I have a script Loop which is exceeding my server resources as shown in my cPanel.
Are you able to help with this problem, or can you put me in touch with some one who can help?
The log file is 9.5Mb which I can FTP to my server Public/html folder if this would help?
See Site Ground Ticket below
ID: 662115 Domain: www.sunglassescenter.com
Issue Date: 2011-12-26 08:56pm Owner: sunglas6
Category: Service Related Problems->Other issues->Other
Subject: Recource Overload again re N657618
Description: It seems the same Loop script problem I had previously has resumed.
The only think I have done was to re enable Akeeba Backup. But since i just noticed the problem has resumed I have now disable Akeeba Backup.
I don't know if this will help?
Replies: 2011-12-26 08:59pm by Kiril.I - Hello Michael,
Thank you for contacting our Help Desk.
In order to check if the issue will be resolved you should monitor the cPanel's left side statistics. If they decrease within the next few hours this means that the issue is resolved. If they keep on rising then you should look for another reason due to which the issue exists.
If you have further questions, you are more than welcome to contact us by opening a ticket.
Best Regards,
Kiril I.
Technical Support Team
2011-12-26 09:01pm by sunglas6 - Of Course I will do that, but I thought you might be able to tell if the script is still looping?
2011-12-26 09:05pm by Kiril.I - Hello,
We have checked the executions statistics in short period of time:
78844 /home/sunglas6/public_html/index.php
78905 /home/sunglas6/public_html/index.php
78927 /home/sunglas6/public_html/index.php
79045 /home/sunglas6/public_html/index.php
79076 /home/sunglas6/public_html/index.php
79139 /home/sunglas6/public_html/index.php
They keep on rising quite fast, these statistics were taken down within a few seconds time period. I believe that the issue still persists.
We would advise you to contact a local developer who can debut your application and determine which script is causing the issue.
Best Regards,
Kiril I.
Technical Support Team
2011-12-26 09:08pm by sunglas6 - Are you not able to provide this service?
2011-12-26 09:14pm by Kiril.I - Unfortunately our development services do not include such investigation options and it would be best if you contact a local developer for assistance on this matter.
Best Regards,
Kiril I.
Technical Support Team
2011-12-26 09:16pm by sunglas6 - Please will you close Ticket ID 657793
2011-12-26 09:17pm by Kiril.I - We have closed the specified ticket as per your request.
Best Regards,
Kiril I.
Technical Support Team
