Support

Akeeba Backup for Joomla!

#9231 Can't backup our site.

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Saturday, 17 December 2011 08:32 CST

freedomoss
Hi Nicolas,

We can't backup the site when trying to upgrade to new version of Akeeba backup and Admin tools.

Please find attached error log.

nicholas
Akeeba Staff
Manager
Hi,

you are still using Akeeba Backup 3.3.4, the current version is 3.3.10. You are not using the latest release.

Anyway, your problem is unrelated to this. You are running out of disk space. That's why Akeeba Backup can't add any files to your backup archives. Please try removing old backups from your site, and remove the contents of the tmp, cache and administrator/cache folders in order to clear up some space. If you have any other unnecessary files, it's advisable to remove them as well.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!