I will need you to do the following:
1. Remove the contents of your tmp directory, but not the directory itself. This is perfectly safe. It's called a temporary directory for a reason: its contents are temporary, i.e. they are supposed to be deleted often.
2. Please DO check your free space. How much free space do you have on your account? Please tell me how much it is (.e.g 50Mb free out of 500Mb total)
3. Please DO upgrade to Akeeba Backup 3.3.10. If you receive an error message, please DO tell me what the error message is. The version you are using is obsolete and not supported. We first have to get you to upgrade, otherwise I can not help you.
4. After we do all of that, if the backup still fails, I need you to tell me exactly what you've tried and also ZIP and attach your new backup log file.
Please remember that I am not sitting in front of your PC and I do not have access to your site. I need you to be my eyes while trying to help you. Just posting a screen shot of the progress is just as good as posting a shot of your car's dashboard to your mechanic and asking him to tell you why the car doesn't start.
And, please, do follow all of my instructions, not only those that you feel that "should" be enough. It's very important.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!