Support

Akeeba Backup for Joomla!

#9217 cannot logon to /administrator after successful restore.

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by zingdot on Monday, 12 December 2011 23:29 CST

Saturday, 10 December 2011 00:59 CST

zingdot
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! V1.70
PHP version: whatever GoDaddy offers Linux 4GH AP region 5.2 I think
MySQL version: (unknown)
Host: GoDaddy
Akeeba Backup version: Akeeba Backup Core3.3.10 (2011-12-04)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
happy with my first restore today. two things missing, not able to login to /administrator and RSforms component is broken. site: pisa.net.au Your comments on editing configuration.php were read and check...no changes reqd. comparing my new configuration to config file I have at testsitepro6.biz there are a few differences. they are attached. as you say Nic this is a common problem but I cannot see my mistake and I'm sure it is only minor. there were no error messages during kickstart routine.

extremely impressed with this product.

Saturday, 10 December 2011 02:06 CST

zingdot
checking on my files I can see my /administrator folder is empty! I will download files from original test site and upload to new site...see what happens. ant ideas on what I did wrong?

Saturday, 10 December 2011 02:46 CST

nicholas
You either had a backup or extraction issue. In the case of a backup issue, Akeeba Backup would have thrown a warning to notify you that the administrator directory is unreadable. It would not warn you, however, if the administrator directory was set as the temporary or backup output directory, in which case its contents are skipped from the backup set as a safeguard against trying to backup the in progress backup archive OR the temporary files used during backups, as per our documentation's warnings. In that case, you have to make sure that a. your backup output directory is NOT the administrator directory of your site and b. your site's Temp directory is NOT the administrator directory. If you ZIP and attach the backup log file, I can tell you if this is the case with your site.

In the case of an extraction issue, Kickstart or Akeeba eXtract Wizard should have thrown an error message in case of a failed extraction. Please note that I am assuming that you are using Kickstart 3.3.2, the latest version as of this writing. If you use an older version, you might have been affected by a bug.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 10 December 2011 16:43 CST

zingdot
I uploaded the administrator folder from my test site and all issues are new resolved! although the reason I had a problem remains a mystery I am delighted I have been able to do these system tasks without much administrator knowledge. so you have a happy customer down here in Australia Nic.

Saturday, 10 December 2011 17:39 CST

nicholas
Cheers! I'm glad it's all working now :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 12 December 2011 17:28 CST

zingdot
Nic. I need some more advice as I have discovered I have made a mistake in my restoration. I host at GoDaddy and build my sites in test domains and wish to become competent in picking up finished sites and restoring to the finished live domain. my new site PISA.net.au is functioning well BUT its still using the database from the test site [testsitepro6.biz]. can you tell me what I have done wrong? I need to get good at this.

regards
Greg
Australia

Monday, 12 December 2011 23:29 CST

zingdot
Nic. no need to reply. I have read your quick start guide and have seen what I did wrong. I will delete the site, make a new database first then do the restoration as per normal. many thanx for having good resources to find this information easily.

Greg

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!