Support

Akeeba Backup for Joomla!

#9210 Update 3.3.9 to 3.3.10 gives an error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 05 December 2011 01:57 CST

florisjan
Mandatory information about my setup:

I have installed 3.3.9 professional to-night.
Then I tried to install 3.3.10 and I get an error: ERRORNOTFINDXMLSETUPFILE.
Met vriendelijke groet, kind regards,

Floris Langendam

nicholas
Akeeba Staff
Manager
Hi,

I believe you forgot to enter your Download ID, you did not enter it correctly or you forgot to refresh the update information after doing that. Please take a look at this thread for step by step information: https://www.akeebabackup.com/support/forum/akeeba-backup-support/unable-to-update.html

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

florisjan
Hi Nicholas,

Thanks for your quick reply.
I had filled in an other ID (not the one mentioned in the subscription).

Now it works fine.

Kind regards.
Florisjan
Met vriendelijke groet, kind regards,

Floris Langendam

nicholas
Akeeba Staff
Manager
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!