Support

Akeeba Backup for Joomla!

#9195 JFolder::files: Path is not a folder - 3.3.8 to 3.3.9

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 01 December 2011 15:53 CST

Metzed
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the forum before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (1.5.25)
PHP version: (5.2.17)
MySQL version: (5.1.56-community-log)
Host: (optional, but it helps us help you)
Akeeba Backup version: (Akeeba Backup Professional 3.3.8 (2011-11-30))

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:
I just tried to update from 3.3.8 to 3.3.9 but got the error:

JFolder::files: Path is not a folder
ERRORNOTFINDJOOMLAXMLSETUPFILE
Invalid package type. The update can not proceed.

I thought I'd post this as I assume it's affecting others. I don't usually have these errors when updating.

Metzed
I have now installed manually with success, but just wanted to raise this issue, because it doesn't usually happen with this website.

nicholas
Akeeba Staff
Manager
Actually, I think that you may just need to update your Download ID like this user or this user (the same solution applies to all of our components' Live Update feature).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Metzed
3.3.8 was a new install so it had no download ID. I only entered the download ID today directly before the upgrade. It wouldn't have updated in that short time surely.

Metzed
I have just checked and the Download ID I had entered before the update attempt is identical to the one in my account now.

nicholas
Akeeba Staff
Manager
That's the problem. If you enter the Download ID after Akeeba Backup notifies you of the new update, you need to click on UPDATE FOUND, then on "Refresh update information" and only then on "Update now". Otherwise the Live Update code remembers that you were using no Download ID and will try to download the ZIP file without the use of a Download ID, which causes it to download a 0 byte file and throw the error. Usually nobody notices that because our updates are several weeks apart :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Metzed
Right ok , thanks for the update

Metzed
I had the same experience on another website and followed your solution and it worked, thanks!

nicholas
Akeeba Staff
Manager
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!