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Akeeba Backup for Joomla!

#9189 Unable to update

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 01 December 2011 08:21 CST

Wednesday, 30 November 2011 21:10 CST

user41018
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? YesNo
Have I read the documentation before posting (which pages?)? No
Joomla! version: 1.7.3
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.3.7

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:
The control panel shows that an update (3.3.8) is available, but when I try to run the update installer, I get a report that Jinstaller cannot find the XML setup file.

Jim

Thursday, 01 December 2011 01:17 CST

nicholas
Have you provided your Download ID in the Component Parameters before running the update? If you have, please check that it is correct by clicking the link titled My Subscriptions on this page, copying the Download ID appearing below the list of your subscriptions and pasting it to the Download ID parameter in the Component Parameters page of Akeeba Backup, then retry updating the component.

If you haven't provided your Download ID, please do the following:
- Go to My Subscriptions and copy the Download ID, located in the box right below the list of your subscriptions.
- Go to Akeeba Backup's Control Panel page
- Click on Component Parameters
- Paste the Download ID in the same-named field and click on "Save & Close"
- Click on the UPDATE FOUND button
- Click the "Refresh update information" button
- You should now see that the last part of manual download URL is your Download ID. If not, repeat all the steps mentioned above
- Click on the Update button

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 01 December 2011 08:19 CST

user41018
Many thanks, Nicolas. There was a download ID in component parameters, but it was different from the one under my subscriptions. Does the download ID change regularly?

Jim

Thursday, 01 December 2011 08:21 CST

nicholas
Hi Jim,

The Download ID changes every time you update your password on our site. If you have updated your password or renewed your subscription lately, that's why it changed.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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