Support

As mentioned in the documentation:

If you are a subscriber to the Professional release, the live update will not work properly unless you also specify your AkeebaBackup.com Download ID in the Component Parameters page. Since the Professional release is provided on a subscription basis, whenever you ask Akeeba Backup to update it, it has to provide your Download ID to our site to verify that you have a valid subscription before downloading the update installation package. You can find out your Download ID by logging in to AkeebaBackup.com and clicking on the My Subscriptions item on the right-hand user menu module.

That's exactly what you've missed: giving Akeeba Backup your Download ID. Please note that after pasting your Download ID to Component Parameters and clicking on Save, you have to go back to the Update Found page, click on "Reload update information" (mandatory!) and then click on Update Now. The reason is that the Download ID becomes part of the URL of the package Akeeba Backup has to download to update itself, but the URL is only refreshed once every six hours or if you click the Reload update information button.

Hi Greg,

Yes, it's the non-obvious step when you first enter your Download ID. I probably have to find a better way to automate that step. I'm glad it's solved now!