Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.7.2
PHP version: 5.2.13
MySQL version: 5.0.77
Host: Rackspace Cloud Site
Akeeba Backup version: 3.3.6

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:

Set-up cron job via Rackspace control panel and tried both the backup.php and the altbackup.php versions. Report from Rackspace states...

Task Started at Thu Nov 10 03:50:02 CST 2011
--------------------------------------

Command to be executed is: /usr/bin/php /mnt/stor1-wc1-dfw1/999999/www.mywebsite.com/administrator/components/com_akeeba/altbackup.php
Task ID of this command is: 71696
Where should log be written: /mnt/stor1-wc1-dfw1/999999/www.mywebsite.com/logs
Start time: Thu Nov 10 03:50:02 CST 2011
Email address: webmaster@???.co.uk

Could not open input file: /mnt/stor1-wc1-dfw1/999999/www.mywebsite.com/administrator/components/com_akeeba/altbackup.php
--------------------------------------
Task ended at Thu Nov 10 03:50:05 CST 2011

The settings in the backend of Akeeba are set to allow front-end access, but we still get the above error.

Any ideas what we have missed???

Many thanks

Just in case anyone else has this problem at Rackspace, the solution is to include the web/content/ part of the path to the PHP file.

It's a Rackspace CloudSite ;-)

Theblackbubble, Thanks for the post. I almost lost my hair as the command line isn't obvious based on what the Cloudsites Control Panel tells you is appended to the URL.

Thanks for the help,

Joint Plan
www.jointplan.co.uk
0800 08 07 017