Akeeba Backup for Joomla!

Monday, 31 October 2011 03:53 CDT

user49563

The problem appears always also when I exclude all files, so don't think it has to do with large files.

I attach the log file.

thanks for your help.

Monday, 31 October 2011 03:59 CDT

nicholas

Hi!

Thank you for adding this as a new thread. If you take a look at the log file you'll see the "Updating statistics" step being repeated forever. This happens because the jos_ak_stats table wasn't updated when you updated Akeeba Backup.

First try this: Download the latest version of Akeeba Backup from https://www.AkeebaBackup.com/latest and save it to disk. Go to your site's Extensions, Install/Uninstall and use the "Browse" and "Upload and Install" buttons to install the file you just downloaded. Important! Do NOT uninstall Akeeba Backup before re-installing it. Retry backing up.

If this doesn't work, you'll have to go through the long process. Uninstall Akeeba Backup and re-install Akeeba Backup 3.3.4. By doing that all your settings and your existing backup archives will be removed, though.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 31 October 2011 04:01 CDT

user49563

I also get the followinr error:

Could not move the SQL dump to its final location

If I choose in the configuraion "backup type" as "Main site database only"

I attach this logfile also.
https://www.akeebabackup.com/support/forum/akeeba-backup-support/backingup-gets-stuck-at-78-and-never-ends/52897.html#
I've tried to activate FTP in Joomla but the problems persist.

Monday, 31 October 2011 04:01 CDT

nicholas

Yes, it's a different manifestation of the same problem. Please follow my instructions in my previous post.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 31 October 2011 04:34 CDT

user49563

Updating didn solve the problem.

Uninstalling and reinstalling did ;).

Thanks

Monday, 31 October 2011 04:42 CDT

nicholas

Well, that's strange! It's actually the same code running on both installation and update. It's strange that for some people this doesn't work :( Just out of curiosity, which version did you upgrade from? Do you remember?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 31 October 2011 04:55 CDT

user49563

3.3.4 was failing and updated to the same version.

It began to fail when we moved to an EC2 server in amazon.

Monday, 31 October 2011 05:08 CDT

nicholas

Hm, I think that the ak_stats table was somehow corrupt during transfer. If this happens again, you can install Admin Tools Core and use the "Optimise and Repair DB Tables" button to work around this kind of issues. I occasionally get this kind of issues with tables which undergo frequent read/write operations, like the forum posts table and they're always worked around using that Admin Tools feature (in fact, it's the primary reason I included that feature in Admin Tools!)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support