Support

Akeeba Backup for Joomla!

#9066 Unable to see the restore files in Akeeba Backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 22 September 2011 02:26 CDT

muddauber
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the forum before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: 1.5.23
PHP version: 5.2.17
MySQL version: (5.1.56
Host: hostgator
Akeeba Backup version: 3.3.3

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:
I am unable to see the restore files that I FTP'd into my migration site. Placed in the /public_html/administrator/components/com_akeeba/backup
folder. I have tried permission 644 and 755 with no joy. I
am able to see the backup files created on new site.

nicholas
Akeeba Staff
Manager
I really do not understand what you mean? What I think I understand is that you are backing up your site, but you can not see the backup files created by a successful backup. Is this correct?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

muddauber
Correct. I have been having an ongoing problem with my site on a host regarding permissions and ownership issues. I decided to move the site and when I copied the files to the new site, they would not
show up. I think that problem was due to some DNS issues, I was later able to see the files.

Now, my problem has been in the migration of site to a new server, new mySQL database, etc. I will address that in another post. thank you.

nicholas
Akeeba Staff
Manager
Most likely you have set up an output directory which is different than the default. The easiest workaround would be to go into Akeeba Backup's Configuration page and in the Output Directory field type in [DEFAULT_OUTPUT] (all caps, include the brackets). This will reset the output directory to administrator/components/com_akeeba/backup and after taking a new backup you should see the files in there, no matter if they appear in the Administer Backup Files page or not.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!