Support

Akeeba Backup for Joomla!

#9065 500 Error when I attempt Restore

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 21 September 2011 16:58 CDT

user46914
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (don't know where it is)? No
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: (1.7)
PHP version: (5.2.17)
MySQL version: (5.0.92-community)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:
I am able to backup just fine but when I try the Restore I get the following error:

500 - An error has occurred.
Unknown controller restore

John Parker

PS tried to send file but it was 13MB and exceeded your limi

nicholas
Akeeba Staff
Manager
Which version of Akeeba Backup are you using?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user46914
Hi Nicholas, I bought and downloaded the latest Pro version last night: com_akeeba-3.3.4-pro.zip

John

nicholas
Akeeba Staff
Manager
There is a known issue with Joomla!'s extensions installer "forgetting" to copy some files, especially when upgrading from Core to Pro. Without uninstalling the component, download the ZIP installation file again and install it again using Joomla!'s Extensions, Install/Uninstall (or Extensions, Manage on Joomla! 1.6 or later). Did that work?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user46914
That did it - great thank-you.

John

Great product by the way!

nicholas
Akeeba Staff
Manager
You're welcome!

Thank you for your kind words :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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