Support

Akeeba Backup for Joomla!

#9037 Impossible to backup my site

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 07 September 2011 16:32 CDT

user45987
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the forum before posting? yes
Have I read the documentation before posting (which pages?)? yes (Invalid AJAX Data
Joomla! version: (1.5.23)
PHP version: (5.2.17)
MySQL version: (5.0.32)
Host: (OVH)
Akeeba Backup version: (3.3.3)

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:
Hello,
I applied all your solutions but I can't make a backup of my site. I everytime avec an "Invalid AJAX data"....

nicholas
Akeeba Staff
Manager
Please install the latest developer's release and retry backing up. If this doesn't work, please use the following settings in your Akeeba Backup Configuration page:
- Maximum execution time: 7 seconds
- Minimum execution time: 1 second
- Runtime bias: 75%
If this still doesn't work, please ZIP and attach your new log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user45987
It doesn't work. This is my log file

nicholas
Akeeba Staff
Manager
You did not install the latest developer's release. Please do as I say in the very beginning of my last post. There's a very good reason I told you to do so ;)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user45987
I'm very sorry for waisting your time... I was so disappointed. I install the developer's release and it work so fine.
Thank you and sorry for my english. I'm French.
So, merci beaucoup.

nicholas
Akeeba Staff
Manager
Pas de probleme :) Je suis content que ca marche maintenant!

PS: C'est tout le francais que je peut ecrire - ou lire :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!