Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes (Akeeba Backup throws an AJAX Error, 500 Internal Server Error or the backup does not complete)
Have I searched the forum before posting? Yes
Have I read the documentation before posting? Yes read the Quick Start Guide
Joomla! version: 1.6.0
PHP version: 5.3.3
MySQL version: 5.1.47-community
Host: Microsoft-IIS/7.5
Akeeba Backup version: 3.3.3

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue. RESPONSE: No log file has been created for all the backup attempts I've made

Description of my issue:
I have installed the new Akeeba Backup version. My attempt at running a backup first failed with an error "could not access ..\media\com_akeeba\backup\...{date_time}

Unfortunately cannot just do a chmod to change permissions as my host uses MS IIS. Instead changed permissions via IIS Manager on each folder (and subfolders/files) specified in Quick Start Guide to Read, Write, Delete.

First error no longer appeared. Now when I run a backup it just hangs there. There's no error apart for a super quick flash of yellow and red screen (I had to do a print screen to capture it to read):

Query and/or jQuery UI have not been loaded. This usually means that you have to change the permissions of media/com_akeeba and all of its contents to a least 0644. Alternatively, click on "Parameters" and set the source for both of them to "Google AJAX API".

I've tried many times to backup and there is never a log file that's created (maybe directory permissioning again??). Akeeba Backup message: "No log file was found".

I have run through your troubleshooting guide as well as the quick start guide and followed your instructions. Also disabled all the plugins in Joomla and ran (as requested in troubleshooting) : http://mysite.com/administrator/index.php?option=com_akeeba&view=browser&format=raw&processfolder=1&folder=[SITEROOT]

Following message came up with (even with ALL plugins disabled)

500 - An error has occurred.

View not found [name, type, prefix]: browser, raw, akeebaView

Need your assistance urgently. I have used Akeeba backup on another host & website earlier this year and it worked perfectly from get go.. In saying that, that host used Linux and not IIS.

Does Akeeba Backup work on MS IIS hosted websites?? FYI in Joomla Admin, in System Information -> Directory Permissions, all directories listed are shown as writable.

Appreciate your assistance.

Thanks Nicholas for getting back to me promptly.

I have completed two of the three steps below (set [DEFAULT_OUTPUT] in temp and output directories in config page).

Also confirmed that javascript loads (jquery.js contents appear in browser when browsed to - NO errors)

I have logged a job with my Hosting company regarding PHP running on the ../backup folder.

Hoping they will get back to me shortly.

Thanks Nicholas. What incredible response time you have!

I will contact my web host and get them to check the folder permissions.

Thanks again.

You should tweet back at 11pm and see what her response time is =)

Hi Nicholas

After days spent on hold and occasionally talking to a "senior technician" at my web host, they have assured me that administrator/components/com_akeeba/backup already has modify access for PHP and all web users.

Unfortunately this leaves me at square one. Is there a way I can prove PHP does or does not have permission to run on that folder??

I had them confirm that PHP memory_limit is 120MB and also the storage allocation is over 50% more than usage.

Please help (I need to backup my Joomla site so I can safely upgrade from Joomla 1.6 to 1.7).