Support

Akeeba Backup for Joomla!

#9002 Site transfer - can not get past Initializing back up process

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Sunday, 14 August 2011 15:49 CDT

Sunday, 14 August 2011 12:56 CDT

user44354
Joomla! version: 1.7.0
PHP version: 5.2.14
MySQL version: 5.0.51a
Host: domeneshop.no
Akeeba Backup version: 3.2.7

I am trying to transfer my site to a new domain, the host is the same. But now I have been stuck in Initializing backup process for 5 hours. The "Last server response" shows that there is something going on, but nothing happens.
So I really don't know what to do next. Is ok just to abort the transfer or are 5 hours normal time to be waiting? I have no log-file to attach, since the process is still running.

Hope you can help me.

Pål

Sunday, 14 August 2011 12:59 CDT

nicholas
5 hours is way too long to be still in the first step of the backup process. I'd recommend zipping and attaching your backup log file to your next message so that I can take a look and tell you why the transfer fails.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 14 August 2011 13:10 CDT

user44354
Hi,
I aborted the process by clicking the Control Panel button. Then i got a message saying: Invalid Ajax data. When i clicked on the View Log button, no log had been created.

I have a earlyer log-file, but i guess that won't help you?

By the way, my Akeeba Backup is version 3.3.a3 (2011-06-03)


Pål

Sunday, 14 August 2011 13:18 CDT

nicholas
Please upgrade to Akeeba Backup 3.3.3 (the stable version). The one you have is very old and an alpha (unstable release) with known issues.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 14 August 2011 13:54 CDT

user44354
That solved my problem!!! My site is now up and running.
Thank you for excellent support...I love your produkt.


Pål.

Sunday, 14 August 2011 15:49 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!