Support

Akeeba Backup for Joomla!

#9001 old version

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Sunday, 14 August 2011 08:35 CDT

Sunday, 14 August 2011 06:39 CDT

luppe
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the forum before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:
I backup-up today and try to put the backup back with kickstart
but get a older version back off my site
and it is the correct file off today?
thans for any help

regards
luc

Sunday, 14 August 2011 06:51 CDT

nicholas
What you describe is simply impossible. You are probably doing something wrong without realizing it.

First, consider the date and time of the backup. Is this really the latest backup? Did any changes occur between the time of the backup and the time you are restoring it? If yes, these changes were simply not present in the backup and can, of course, not be restored.

Second, make sure that you are indeed restoring the backup archive from today. If there is an older backup archive in your site's root, the default backup archive proposed by Kickstart is the old one. So, launch Kickstart and take a look at the backup archive's name in the drop-down. If it is not what you expect, click on the drop-down and select the correct backup archive.

Finally, make sure that you are restoring to the correct domain and the correct database. It's easy to accidentally restore to a subdomain instead of the main site -or vice versa- and wonder what is going wrong.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 14 August 2011 08:33 CDT

luppe
ok
stupid me
akeeba backup was in other file
sorry for your time

thanks for the anwser


Sunday, 14 August 2011 08:35 CDT

nicholas
No problem :D You'd be surprised at how many times every day I curse at myself for missing something obvious. In the end of the day, we're still human ;)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!