Support

Akeeba Backup for Joomla!

#8967 URGENT HELP

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Saturday, 30 July 2011 05:12 CDT

Saturday, 30 July 2011 04:41 CDT

user43266
Hi Nicholas, I have paid for support a few minutes ago but it is not yet showing.

I need to give you login details to my site. The ftp is not working no matter what so I cannot transfer a site to the new domain.

It is shared hosting. i have read everything and had the hosting company sort out the unwritable files, however the kickstart install never moves over to setting up the database.

I am really stuck.


Saturday, 30 July 2011 05:12 CDT

nicholas
You support subscription is on (see below your name, the FORUMACCESS label means that you have an active subscription of that name, hence your ability to post here).

Please send me Personal Message explaining exactly what the problem is (if you let me guess, I can guarantee I will not be of assistance) and give me the following information:
- URL of the new site
- FTP hostname, username, password
- Database hostname, username, password, database name
- Hosting Control Panel access, in case I have to change anything in your database setup
- Have the backup archive already uploaded to your site's root
- A link back to this thread, otherwise I won't know why you're contacting me.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!