Support

Akeeba Backup for Joomla!

#8953 archives are not uploading to amezon ?

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 25 July 2011 06:45 CDT

user25335
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.22
PHP version: 5.2.17
MySQL version: 5.1.52
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.3.1
EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue: Uploading backup files to amezon is not working using command line where as by the normal backup button in control panel is working fine.

All the backups taking by command line are stored on the server itself not inside the Amezon server.

I didn't found what was the problem to stop uploading the files to Amezon server.

Here I am attaching system backend log file and command line log file.

nicholas
Akeeba Staff
Manager
Hi!

Your host is imposing a maximum execution time of 2 minutes for CRON jobs. If a CRON job is taking more than that, it is killed (stopped). As you can see comparing the two log files, the backup in the CRON job never completed. It was cut short while trying to upload the archive to Amazon S3. Since this is a system setting over which neither us nor you have direct control, you will have to ask your host to allow CRON jobs in your account to be permitted to run longer, around 7 minutes, so that there is adequate time to upload the backup archive to Amazon S3.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!