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Akeeba Backup for Joomla!

#8951 blank page

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Sunday, 24 July 2011 10:39 CDT

Sunday, 24 July 2011 01:08 CDT

user42770
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the forum before posting?yes
Have I read the documentation before posting (which pages?)? yes, read the whole document
Joomla! version: 1.5
PHP version: (unknown)3.2.4
MySQL version: (unknown)5.1.41
Host: (optional, but it helps us help you) onehosting.com.hk
Akeeba Backup version: (unknown)latest

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:

i get a blank screen after I enter http://www.mydonmain.asia/kistart.php. Nothing happens.

I managed to get the jpa file restored on another computer on local host with no problems tho.

Sunday, 24 July 2011 01:54 CDT

nicholas
Hi!

Your host seems to be running PHP4 which is not supported by any of our software (Kickstart, Akeeba Backup Installer and Akeeba Backup itself). This will make restoring the site impossible on that host. Moreover, most of the modern Joomla! software does not support PHP4 either. I would recommend asking your host to update their server to at least PHP 5.2.17.

If your host claims to already have PHP 5 installed on their server, there is a known situation where the default PHP version is PHP 4 and PHP 5 is an option. In this case, please ask them to enable PHP 5 by default on your account and everything should work normally.

If you get stuck somewhere, do not hesitate to post back!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 24 July 2011 09:38 CDT

user42770
HI:

got upgraded to PHP5, it works like MAGIC! I am thrilled! Thanks for the speedy response!

suzhung

Sunday, 24 July 2011 10:39 CDT

nicholas
You're welcome :) It's a pleasure being able to help!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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