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Akeeba Backup for Joomla!

#8947 Also getting AJax Error with Akeeba Backup 3.3.0 (2011-07-21) Joomla 1.7

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 25 July 2011 10:08 CDT

rowby
No problem backing up my Joomla 7.0 site until I did the upgrade to Akeeba Backup 3.3.0 (2011-07-21). Joomla 1.7.0 Release (most recent -- not release candidate.)

Now I am getting "Backup Failed

The backup operation has been halted because an error was detected.
The last error message was:

Invalid AJAX data:

Please click the 'View Log' button on the toolbar to view the Akeeba Backup log file for further information.

I noticed at least one other user has reported this issue with 3.3.0. So it may be an issue many more people are having with this release -- perhaps specifically with Joomla 1.7.0.

When I first got the error I went to the configuration panel and checked Use IFRAMEs instead of AJAX. But the issue remains.

HOpefully the attached log will be helpful !

Thanks for your great, incredible backup system!

Rowby

nicholas
Akeeba Staff
Manager
Please download and install Akeeba Backup 3.3.1 which solves this issue with sites hosted on servers running PHP 5.2.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

rowby
THanks

I downloaded and installed Akeeba Backup 3.3.1 and that fixed the ajax bug.

However you should know that before I did the download I went into my Akeeba admin panel and it said I had the latest version (3.3.0). I should have been prompted there that 3.3.1 was available for upgrade.

I am sure there are many others out there that do not know that Akeeba Backup 3.3.1 is available and will be stuck.

So you might want to check yout automatic upgrade system to notify that the 3.3.1 is ready for upgrade.

Thanks again!


Rowby

nicholas
Akeeba Staff
Manager
Hi Rowby,

Akeeba Backup 3.3.1 was released just a few hours ago. There are quite a few serious reasons why you weren't notified of the update.

For starters, we are using a CDN to host our update information data. While the master repository was updated 3 minutes after the new version was published on the site, updating the edge nodes (the dozens of servers which disseminate this content) may take a few minutes to a few hours.

Then, Akeeba Backup's Live Update caches update information for 6 hours. This is done in order to not having to contact our update servers every time you request any single AkeebaBackup.com page. Why? First, doing one request per page load would -even under the most ideal of conditions- slow down your site considerably, adding at least a half second delay before seeing Akeeba Backup's control panel page, every time you tried to access it. Second, given the huge installation base, this volume of requests would either bring our server down (as happened when the CDN was accidentally switched off two months ago) or cause so much traffic to the CDN that it would cost a fortune just to keep running this feature (bandwidth costs a lot of money). So the 6 hour delay behind new release notifications was deemed the best compromise approach.

Of course, after the cache expires (6 hours after the last check), the new release notification will show up in all Akeeba Backup installations which support our Live Update system.

Invariably, being a best compromise, the caching settings I chose are not optimal for any and all conditions. When an emergency bugfix release is deployed you will most likely not get an instant notification, unless your night coincides or ends at the time I push out the new release. In order to work around this issue, we provide the following means:
1- Our Twitter account, @akeebabackup, tweets notifications of new software releases
2- We have an RSS feed in our news page which always contains release announcements of our latest releases
3- Our front page has an "Email me" module. You can enter your email address and will be sent a copy of our releases announcements to your email, courtesy of FeedBurner.

I think that by offering a variety of push and pull notification methods it's unlikely that you will not somehow be notified about a new release within at most 12 hours after its release.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

rowby
Ah... that explains it.

Well considering that Akeeba has probably the best upgrade notification system out there you are doing things right.

I didn't see, in the configuraton panel, your twitter information. You should add that -- especially for busy IT and developers to be in the loop for Akeeba news.

Also, I suggest, in the Akeeba main panel that you have your News Panel open by default, rather than closed.

Thanks again,

Rowby

nicholas
Akeeba Staff
Manager
Good idea about the Twitter account! I should probably redesign the control panel page a bit, using headers instead of sliders.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

cnielsen
Hi,
upgraded to 3.3.1
Still getting the same error
I was also getting warnings about it not having read access to server system level directories before I upgraded. but I guess that's why you quickly released a new version. Even so, this new version hasn't solved this problem for me.

nicholas
Akeeba Staff
Manager
Please note that an "AJAX error" means absolutely nothing without looking at the log. It only means "something happened and the backup crashed". While 3.3.1 does solve the compatibility issue with PHP 5.2, I guess that you have a completely different backup issue. Start by following these troubleshooting instructions and, if this doesn't work, please start a new thread, complete with a ZIP file with your log file. Otherwise, I can not really help you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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