Support

Akeeba Backup for Joomla!

#8928 backup file not uploading to to Cloudfiles after cron job runs

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 02 August 2011 13:51 CDT

Tuesday, 12 July 2011 19:03 CDT

user13316
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.23
PHP version: 5.3.6
MySQL version: 5.1.56
Host: Rochen
Akeeba Backup version: 3.1.5

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:

Hi Nick,

good for you for ending free support!

Akeeba Pro has oddly stopped successfully uploading cron job triggered backups to the CloudFiles account. It was working for a couple weeks, then stopped.

Running a backup manually successfully sends the backup files to the CloudFiles storage account. It's just the command line triggered ones that aren't making it.

I read through the log, which I've attached, for one of the backups that didn't make it, and didn't see any errors that would indicated a problem.

Any ideas? I'll try upgrading to the latest Akeeba Pro...just noticed I'm behind a bit on versions.

Thanks much,
Forest

Wednesday, 13 July 2011 01:31 CDT

nicholas
Hi Forest,

I'd suggest to first upgrade to either 3.2.7 or 3.3.b1 because of known bugs which have been fixed in those releases as well as a potential Denial of Service vulnerability in Akeeba Backup 3.2.6 and earlier.

That said, the log file you sent me shows a successful transfer of the archive to CloudFiles. I assume that's from the back-end backup, right? After the upgrade let the CRON job run, then go to Akeeba Backup, View Log, select the CLI origin and download & attach here the log file shown there.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 02 August 2011 13:49 CDT

user13316
Thanks, Nicholas!

Sorry for the delay in responding. I got hung up with a ton of things before I could get back to this issue.

I've upgraded and the cron seems to be running smoothly now.

Hope all is well with you,
~Forest

Tuesday, 02 August 2011 13:51 CDT

nicholas
Hi Forest,

No problem! I know how it is when you have to do a gazillion things which all need to be done by yesterday or sooner :D I'm glad it's working now.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!