Support

I am getting the following error when auto updating the Akeeba Backup Component for Joomla:

“Downloading the update package failed. Make sure that your temp-directory is writable”

I have received the following from support at Rackspace:

“The tmp directory you are writing to:

/var/www/rattle_net/content/tmp

is writeable by the user:

drwxr-xr-x 2 rattle_net users 4096 Apr 25 22:38 tmp

and files being written there are owned correctly:

(/var/www/rattle_net/content/tmp) # ls -la
total 8
drwxr-xr-x 2 rattle_net users 4096 Apr 25 22:38 .
drwxr-xr-x 20 rattle_net users 4096 Apr 25 22:28 ..
-rw------- 1 rattle_net users 0 Apr 25 22:38 com_akeeba.update.zip

So you may need to contact Joomla to inquire. The error it is giving is:

[Mon Apr 25 21:54:51 2011] [error] [client 24.35.48.5] PHP Warning: fileowner(): stat failed for /var/www/rattle_net/content/tmp/a1ce9a0bd397facf094d7cb89ea38b71 in /var/www/rattle_net/content/libraries/joomla/filesystem/path.php on line 212, referer: http://rattle.net/administrator/index.php?option=com_config”

Joomla! version: 1.5.23
PHP version: 5.3.3-1ubuntu9.3
MySQL version: 5.1.49-1ubuntu8.1
Host: Rackspace
Akeeba Backup Professional version: Akeeba Backup Professional 3.2.6 (2011-04-09)


Please advise,
Thank you.

Nicholas,

Thank you for the reply. I'm running suPHP and the user is running the Apache process. I thought I could get away without enabling the FTP layer but it seems there is no way around it.

After I enabled FTP I received an xml error and decided to update manually. Worked fine. I then un-installed Akeeba, disabled FTP layer, reinstalled, and everything went good.

I'll wait till the next update to try it again.

Thank you,
-Joe

SORRY!!! I totally didn't think that one through. My apologies.