Support

Akeeba Backup for Joomla!

#8832 Strange E-mail From akeebabackup.com

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 30 March 2011 12:59 CDT

Wednesday, 30 March 2011 12:46 CDT

user9160
Since I don't know how to contact you directly, I figured I would post this to the forum.

Last night I received a strange e-mail regarding my subscription for your software Akeeba Backup Pro. Ordinarily I would just ignore and delete it, but there were some details specific to my private account that made me think perhaps your site has been compromised somehow.

I'm not going to post the e-mail contents here because of those private details, but if you are interested in receiving a copy of the e-mail, please contact me via e-mail.

Thanks!

Wednesday, 30 March 2011 12:49 CDT

nicholas
Actually that mail had been sent several days ago after a massive issue on a local test server. I apologize for the inconvenience.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 30 March 2011 12:51 CDT

user9160
OK. For some reason, I just got it last night.

Should I change my password for the site? How did they get the details about my subscription?

Wednesday, 30 March 2011 12:54 CDT

nicholas
The test server is operated by yours truly and lives on a local machine in my office. I was doing a test import of subscriptions from the live site to the test server, as we're planning a migration to a different subscriptions system. The data was imported successfully, but the emails were never supposed to be sent (but unfortunately they did get sent).

Do you have graylisting enabled on your email inbox? That would explain the delayed delivery.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 30 March 2011 12:56 CDT

user9160
I don't have graylisting.

Did you broadcast anywhere on your site or via e-mail that this event happened? That might save you some time in the future.

:-)

I will just delete the e-mail and not worry about it.

Thanks.

Wednesday, 30 March 2011 12:59 CDT

nicholas
There was a message on our Twitter account about that when we saw this problem happening.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!