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Akeeba Backup for Joomla!

#8816 post processing error - can't upload backup file to ftp server

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Backup version
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Latest post by nicholas on Thursday, 03 March 2011 08:26 CST

Thursday, 03 March 2011 03:52 CST

user16816
Hello,
I attach error log

Akeeba has worked perfectly until a week ago, from then on I started getting an error saying it was not possible to upload the backup archive to the remte server,
  • FTP connection to remote server is working correctly
  • Akeeba is configured to split archive in 20MB parts, which has worked since now
  • Backups generated via conjob are being uploaded correctly to the remote server, this issue is just for backups generated manually



Regards,
Niccolò

Thursday, 03 March 2011 04:21 CST

nicholas
Please ZIP and attach your log file. Plain text files are disregarded by our forum system (they're saved as 0 byte files for security reasons).

Now, given that the CRON mode works, I assume that this is a timeout issue. Have you tried using smaller archive parts, e.g. 15 or 10Mb?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 03 March 2011 04:32 CST

user16816
I tried to set archive parts to 10 Mb, same error,
I attach the log file

Thursday, 03 March 2011 04:37 CST

nicholas
Akeeba Backup reports that it was able to connect to the FTP server, but the FTP server didn't allow it to upload the file. This means that you either have a permissions issue or the FTP path you are uploading to does nto exist or doesn't have correct privileges.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 03 March 2011 05:03 CST

user16816
you are right, I can't upload even via Filezilla

I will have to solve this with the storage service provider,
anyway the question is:
why backups generated via cronjob are being uploaded normally?

Thursday, 03 March 2011 08:26 CST

nicholas
Maybe the CRON job is using a different backup profile which uses a different FTP user name and password which allows uploads?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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