Akeeba Backup for Joomla!

Tuesday, 15 February 2011 17:07 CST

user30646

Hello

My organization recently purchased the Akeeba Backup Pro and we are having issues in authenticating with our Amazon S3 account.

After several attempts we receive the following notification;

AEUtilAmazons3::startMultipart(): [AccessDenied] Access Denied
Failed to process file /home/energize/public_html/administrator/components/com_akeeba/backup/site-www.energizealberta.com-20110215-155526.jpa
Post-processing interrupted -- no more files will be transferred

Do we have to enter in an account name anywhere in the Akeeba Configuration settings? The rest of our account keys check out ok.

The other option that I can think of is that we are somehow creating the bucket incorrectly, setting permissions incorrectly? ACLs are set for full read/write/fullcontrol for the account owner only.

Any help would be greatly appreciated.

Cheers

Tuesday, 15 February 2011 17:13 CST

nicholas

There seems to be an issue with the permissions.

First, make sure that the Amazon keys are copied verbatim to Akeeba Backup's configuration page. Do not copy the trailing spaces.

Make sure that the bucket name consists of only lowercase characters, numbers and dashes. For example, invalid bucket names "some test", "SomeTest", "some_test". Valid bucket names "some-test", "sometest".

Then, make sure that the account which created the bucket is the same as the account whose keys you supplied to Akeeba Backup's configuration page. If this condition is met, all you need is to assign the bucket read/write permissions for the owner only.

Quick test: use Firefox and S3Fox to test the connection to your bucket. Supply the same keys as you do with Akeeba Backup and try uploading some file to the bucket. Once you get it right with S3Fox, Akeeba Backup will be able to work without a problem too.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 16 February 2011 11:17 CST

user30646

Hi Nicholas

Thank you for responding. We have tried the S3FireFox on 3 computers and have successfully connected and manipulated data on the Amazon S3 server.

I have had our IT department attempt to establish a successful connection via Akeeba as well on two Joomla installations and they are both failing to authenticate.

I believe we don't have to supply account sign on info, ie. [email protected], that the combination of keys and secret keys are used to authenticate the account?

Could this possibly have to do with permissions inside the Amazon S3 Account?

Cheers

Wednesday, 16 February 2011 11:19 CST

nicholas

Correct, you only need the keys. The key pair is sufficient to identify and authenticate you against Amazon S3. The problem sounds like it is something to do with permissions in S3. I suggest trying to create a new key pair (Amazon doesn't limit how many of them you can create), enable it and use it with Akeeba Backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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