Support

Akeeba Backup for Joomla!

#8790 Purchase problems

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 26 January 2011 12:26 CST

Wednesday, 26 January 2011 01:09 CST

user28302
I purchased a AKEEBAPRO subscription a while ago and my subscription isn't showing on my account. I also haven't gotten an email even from paypal.

Kinda flapping in the wind here. lol

My apologies if this is the wrong forum. This didn't seem appropriate for Pre Sales.
Edited by user28302 on 2011-01-26 01:30 CST

Wednesday, 26 January 2011 05:45 CST

nicholas
According to our records (both this site and PayPal) you never made a payment. Probably that's why you didn't get an email from PayPal either :) I think you have to try subscribing again. Make sure that you have enough funds in your PayPal account or that you have linked it with a Credit Card. If you have linked your PayPal account with a bank account, please wait 3-7 business days (it takes them that long to withdraw funds from your bank account).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 26 January 2011 12:21 CST

user28302
Perfect. Thank you. All better now. I thought it might have been a problem in the PayPal process but I wanted to make sure before I chanced double paying.

:)

Wednesday, 26 January 2011 12:26 CST

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!