The log is attached in zip format, like the improvements to log management by the way in the new version of AkeebaBackup Remote Control
#8772 Non-JSON data received: 20110113
Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
Joomla! version
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PHP version
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Akeeba Backup version
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Latest post by nicholas on Thursday, 24 March 2011 11:46 CDT
Thursday, 13 January 2011 06:55 CST
user18741
Thursday, 13 January 2011 10:11 CST
dlb
- What version of Remote Control are you using? I'd bet it is 4.0.3, but the version number is blank in the log file.
- Were you backing up multiple sites? If you're backing up multiple sites on the same server, you can slam the server pretty hard. You can use the scheduling screen to avoid this.
Nicholas will have to look at the log file, I'm trying to anticipate questions he might have.
Dale L. Brackin
Support Specialist
English: nativePlease keep in mind my timezone and cultural differences when reading my replies. Thank you!
????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)
Thursday, 13 January 2011 11:56 CST
user18741
Hi,
The version I don't know, when I first opened the remote control it said I had to upgrade, I did. Then when I clicked on the first website the new Remote Control said I had to upgrade the Akeeba Backup on the Joomla website as it was only compatible with the new version. Not sure how to tell the version of the Remote control, no help>about to view that.
I was only backing up one site, not multiple. I have 4 profiles is all in the Remote Control, and since I'm having issues with the others, was just trying one to get it to work.
On this same site, if I login as administrator and start the component manually it does complete the backup according to the message I see on the screen, and in the administer backup portion of the component.
The version I don't know, when I first opened the remote control it said I had to upgrade, I did. Then when I clicked on the first website the new Remote Control said I had to upgrade the Akeeba Backup on the Joomla website as it was only compatible with the new version. Not sure how to tell the version of the Remote control, no help>about to view that.
I was only backing up one site, not multiple. I have 4 profiles is all in the Remote Control, and since I'm having issues with the others, was just trying one to get it to work.
On this same site, if I login as administrator and start the component manually it does complete the backup according to the message I see on the screen, and in the administer backup portion of the component.
Thursday, 13 January 2011 16:40 CST
nicholas
Akeeba Staff
Manager
You seem to already have the latest version of Remote Control, albeit I don't know why the version isn't showing. Seems like the version information doesn't show after updating the application. The problem seems to be server-side, when downloading the backup archive. This means that your backup is complete, the backup archive is on your server, but the download failed.
I want you to try this. Start and close the Remote Control application twice. Then start it for a third time. Please tell me if the version number now appears on the top of the window, next to the logo. Then, try taking a new backup. If it crashes, attach the new log and tell me how large the backup archive is and how many parts it has. You can get this information by logging in to your site's backend and going to Akeeba Backup, Administer Backup Files and taking a look at the latest backup record (it should be marked as having the JSON API origin).
Thank you for your great feedback! You make my life easier debugging this issue and I greatly appreciate it :)
I want you to try this. Start and close the Remote Control application twice. Then start it for a third time. Please tell me if the version number now appears on the top of the window, next to the logo. Then, try taking a new backup. If it crashes, attach the new log and tell me how large the backup archive is and how many parts it has. You can get this information by logging in to your site's backend and going to Akeeba Backup, Administer Backup Files and taking a look at the latest backup record (it should be marked as having the JSON API origin).
Thank you for your great feedback! You make my life easier debugging this issue and I greatly appreciate it :)
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thursday, 13 January 2011 22:26 CST
user18741
I want you to try this. Start and close the Remote Control application twice. Then start it for a third time. Please tell me if the version number now appears on the top of the window, next to the logo.
No version number appeared
Then, try taking a new backup.
Tried a backup of the same site, no error, the file size is 51.82 MB that is also the same size as the one the crashed previously. So no log to attach for a crash.
If it crashes, attach the new log and tell me how large the backup archive is and how many parts it has. You can get this information by logging in to your site's backend and going to Akeeba Backup, Administer Backup Files and taking a look at the latest backup record (it should be marked as having the JSON API origin).
This time on the same site it worked by remote control??
No version number appeared
Then, try taking a new backup.
Tried a backup of the same site, no error, the file size is 51.82 MB that is also the same size as the one the crashed previously. So no log to attach for a crash.
If it crashes, attach the new log and tell me how large the backup archive is and how many parts it has. You can get this information by logging in to your site's backend and going to Akeeba Backup, Administer Backup Files and taking a look at the latest backup record (it should be marked as having the JSON API origin).
This time on the same site it worked by remote control??
Friday, 14 January 2011 13:17 CST
nicholas
Akeeba Staff
Manager
Here's what happened. While Remote Control is running its update installs but doesn't get applied (i.e. the old interface loads). Shutting down and opening it again reloads the correct version of the interface and everything goes back to normal.
Now, regarding the version number, it looks as if Titanium doesn't properly update the application version number. This is irritating and I'll have to issue a workaround in the next release.
Now, regarding the version number, it looks as if Titanium doesn't properly update the application version number. This is irritating and I'll have to issue a workaround in the next release.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thursday, 24 March 2011 11:45 CDT
user7730
I am having the same issue right now with your 4.0.7 version. And there has never been a version number on this new format since 2.0.3.
I removed all traces of AB from my site, uninstalled ABRemote. I then reinstalled it and reinstalled it on my site and now, I got the Non-JSON data received errors after I push get profiles on the ABR.
IT also is running like a loop. It gets to one a part of the backup and then restarts. It left over 75gbs of backup on my host and they were not happy. As of today, I have to shut Akeeba down and go with someone else because I'm outting my foot all up in my host's TOS.
IT ws a great product before you made that switch to Titanium or what ever its called.
Maybe I'l try it again after I see some of the kinks worked out.
I removed all traces of AB from my site, uninstalled ABRemote. I then reinstalled it and reinstalled it on my site and now, I got the Non-JSON data received errors after I push get profiles on the ABR.
IT also is running like a loop. It gets to one a part of the backup and then restarts. It left over 75gbs of backup on my host and they were not happy. As of today, I have to shut Akeeba down and go with someone else because I'm outting my foot all up in my host's TOS.
IT ws a great product before you made that switch to Titanium or what ever its called.
Maybe I'l try it again after I see some of the kinks worked out.
Thursday, 24 March 2011 11:46 CDT
nicholas
Akeeba Staff
Manager
The old version (2.5) is still available on our site.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!