Support

Akeeba Backup for Joomla!

#8741 "Couldn't resolve host 'http:" error using Amazon S3

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 21 December 2010 16:09 CST

Saturday, 18 December 2010 11:03 CST

Stuckshutter
This is suburb software, thanks to all the Akeeba team for all their great work. Abeeba has been a life saver.
Normally, things run smooth and this is likely my failure to grasp something or other but I'm having trouble backing up one site to S3. I get the following error in Step 14:
Failed to process file /home/xxxx/backups/clone-site-backups/site-www.xxxx.com-20101217-232531.jpa
WARNING |101217 22:26:52|Error received from the post-processing engine:
WARNING |101217 22:26:52|AEUtilAmazons3::putObject(): [6] Couldn't resolve host 'http:'
DEBUG |101217 22:26:52|No quotas were defined; old backup files will be kept intact
The connection with S3 looks right but the backup isn't moving the backup to the S3 bucket. I've set the plugin to chunk the backup into multiple pieces per the instructions if that has any bearing on the issue.

Any help resolving this will be appreciated.

Saturday, 18 December 2010 14:58 CST

nicholas
Are you using Akeeba Backup 3.1.5? This sounds like an odd bug we had in very old releases of our software (around 3.0.a2 IIRC).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 18 December 2010 15:14 CST

Stuckshutter
Thanks for the quick reply. The version I am running is: Akeeba Backup Professional 3.1.5 (2010-11-23)

Sunday, 19 December 2010 15:27 CST

nicholas
That's strange. This site is also running Akeeba Backup 3.1.5 and I am also using Amazon S3 as my remote storage provider. Please send me the URL and Super Administrator login details to your site by means of a direct Personal Message. I am user "nicholas". This will allow me to debug this issue directly on your server.

VERY IMPORTANT: Please include a link back to this post, otherwise it's impossible for me to know why you're sending me the PM.

Thank you!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 21 December 2010 01:53 CST

nicholas
OK, that was an easy one after all :) You had entered your bucket name as /bucketname instead of bucketname, i.e. you prefixed it with a forward slash. The S3 bucket is not a directory and must only contain lowercase alphanumeric characters (a-z, 0-9) and dashes. As you can see, I completed a full site backup on your site and it was successfully transferred to S3. You can now delete the old archives which didn't make it to S3.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 21 December 2010 09:01 CST

Stuckshutter
The old bromide, "the devil is in the details" must have been written by a programmer.... Thanks for your fast response, it's why paying for the backup (and other) software makes sense. It's support and quality code that we need and you surpass all expectations.

One thought, tooltips on some of these items might help guide what to put in and avoid some small goofs like mine...

Best regards and thank you for your help!

Tuesday, 21 December 2010 16:09 CST

nicholas
He he! So true :) Well, you were the first to mistake the bucket name with the directory name. I just followed the convention used by all other applications connecting to S3. There are tooltips, if you hover your mouse over the label of the field on its left. Moreover, there are details of what you have to enter in each field in the documentation of the S3 engine. The complete set of rules is quite lengthy to put in a tooltip.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!